Job Description

Competition #2025-382-CP

Case Counsellor Specialist,

Workforce Development

(2025-382-CP)

Employment Type:

Contract Salary (One year), Non-Bargaining Unit

Work Hours:

35 hours/week (M-F 9am-5pm)

Work Setting:

Primary Site: 2206 Eglinton Ave E (Hybrid - Opportunity to work remotely after orientation & training period)

Salary:

Internal J8: $64,787.59

External J7: $63, 491.84

Application Deadline:

August 29, 2025 by 11:59 pm

Program Overview

The Toronto Youth Job Corps (TYJC) program is a high engagement pre-employment program designed to work in partnership with employers, training providers, community organizations, and the Federal government in providing group-based employment skills interventions to youth (ages 15 - 30) who have a sporadic or non-existent employment history. TYJC is delivered in two phases: Phase I is an Employment Skills Training Intervention which provides pre-employment engagement where youth will receive skills development training before entering into the workforce. Phase II is a Quality Employment Opportunity Intervention which supports youth to gain real world work experience to practice and apply the skills and concepts learned in Phase I. The TYJC Youth Systems Navigator is a position within the TYJC, informed by the city of Toronto's interest in hearing from young people about the challenges they face in trying to access and sustain positive employment opportunities.




The Case Counsellor Specialist will intake young people, provide case management, systems navigation and supports identifying needs and resources in areas such as housing, mental health and wellbeing, general health promotion, parenting and family supports, legal concerns and proximity to youth and adult justice. There are two levels of engagement - medium case management and intensive case management. Medium case management involves and informal referral and transaction services as required without a full intake. During intensive case management WoodGreen will complete a basic needs assessment and will participate in the construction of a plan of care based on self-identified goals and needed resources. The Case Counsellor Specialist will use this information to refer internally to WoodGreen's services and programs (Tax clinic, FE, workforce development, day care, housing, youth wellness) in addition to external referrals where there may be gaps in service delivery options or geographical challenges.

What You Will Do

The Case Counsellor Specialist - Workforce Development will work with a case load of youth across two Toronto-based youth agencies running the TYJC pre-employment program with two different cohorts over the course of one year for three consecutive years Work with a case load of youth from additional pre-employment programs at WoodGreen requiring medium and intensive case management Contribute to preparing quarterly update reports to the funder Be co-located, as needed and in accordance with public health directives, across these two agencies and at WoodGreen Community Services in order to effectively and efficiently meet the needs of the young people within the TYJC program and maximize the benefits of all agency systems and supports For intensive case management clients, the Case Counsellor Specialist will provide a comprehensive needs assessment during intake and conduct quarterly re-assessments to measure progress and stability Provide a range of medium and intensive case management support in areas including, but not limited to, mental health, substance abuse, conflict with the law, housing, sexual health promotion, family and parenting supports as well as other intersecting barriers and vulnerabilities Collaborate with TYJC partnering agencies and leverage existing relationships, both internally and externally, to assist youth in the TYJC program and other Workforce Development Programs at WoodGreen with referrals and linkages to needed services and resources that support overall life stability and the successful completion of the pre-employment program Participate in regular supervision and case management support with their supervisor at minimum of once per month Attend team meetings at WoodGreen and in at least one of the two TYJC referring agencies and work closely with all TYJC staff to effectively integrate into the larger TYJC team and network Monitor progress and maintain case files and documentation in accordance with Standard Information and Privacy Act protocols Generate regular reports to be shared with the service delivery agencies. Deliver workshops and be a subject matter expert to support clients and TYJC agency staff in the areas of coping skills, wellbeing, service navigation, social supports, employment rights, benefits, etc. omplete other tasks related to case management of youth clients as assigned.

What You Bring to the Team

MSW or Masters-level education in a related field At least 2-3 years of direct experience working with marginalized young people (e.g. young people who have experienced the child welfare system, homelessness, mental health challenges and/or addictions, employment challenges, etc.) Experienced and knowledgeable in case management, specifically in a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet the client's health and human service needs. It is characterized by advocacy, communication, and resource management and promotes quality and cost-effective interventions and outcomes Experienced and knowledgeable in the employment dimension of youth service delivery, including resume development, interviewing, career planning and job development Valid first aid certificate is required

What You Set You Apart

Extensive understanding of trauma informed care and harm reduction principals Demonstrated client focussed counselling skills and role modelling Excellent communication skills and the ability to be adaptable with a flexible approach taking into consideration the unique qualities of each client Exceptional interpersonal skills that promote positive team building, negotiation and conflict resolution A broad knowledge of community resources and the ability to strongly advocate for clients and professional referrals. Strong case documentation skills Demonstrated intervention skills, including crisis intervention (Non-Violent Crisis Intervention or Managing Hostile Interacting certificate a strong asset) Knowledge and cultural humility to issues of a diverse clientele Intermediate computer skills, including MS Suite (Word, Excel, PowerPoint) and WoodGreen's client database application(s)
WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

This public job posting uses AI-powered tools to screen, assess, or select applicants.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.


This public job posting uses AI-powered tools to screen, assess, or select applicants.




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