Job Description

Closing on: Sep 10, 2025

Job Category:

Community Development & Services Ontario Works

Job Type:

Full Time

Job Location:

Kapuskasing

Job Reports To:

Ontario Works/Housing Program Manager

Salary:

$23.80 - $28.19

Summary

Under the general direction of the Ontario Works Program Manager, the Case Aide will provide support to clients and the general public in a caring and respectful manner in accordance with CDSB policies and procedures and CDSB Vision and Values.

The CDSB vision is to further develop a district service environment that is responsive to community needs, which values the individuality of its residents, is respectful to all who receive and deliver services, and fosters personal and professional growth and teamwork among all employees.

KEY RESPONSIBILITIES OF POSITION

Complete intake application by phone, in person, or on-line Receive ODSP application for Discretionary Benefits Respond to inquiries from clients and general public Receive and provide information and documents from clients Responsible for scheduling new appointments for, and assigning cases to, Case Managers Accept and process payments for OW, Childcare and Housing Process Northern Health Travel Grants Complete intake for funerals Perform reception and filing function Compile statistics and reports as necessary Assign physical and electronic files to appropriate staff (ie. EVP, applications) Complete 3rd party information requests Complete electronic and physical file transfers (in/out of District) Monitor work queues and transfers tasks as appropriate Process and update Housing applications Provide clerical support Back-up for other case aides/clerks Participate as a member of the team Other related duties as assigned

CORE COMPETENCIES

Interpersonal Skills: Interacts positively with co-workers and others; understands and relates to those around them. Planning and Organizing: Defining tasks and milestones to achieve objectives, while ensuring the optimal use of resources to achieve those objectives. Teamwork: Provides honest and constructive feedback; demonstrates a willingness to receive feedback from peers. Customer Focus: Builds and maintains relationships with customers effectively utilizing products and services offered by the organization; demonstrates an ability to provide excellent service to internal and external vendors. Communication: Listens to others and communicates in an effective manner; ensures that important information from management is shared with employees and others as appropriate. Adaptability and Flexibility: Responds positively to change, embracing and using new practices or values to accomplish goals and provide solutions.

CORE VALUES

Client-focused, communication, professionalism, attention to detail, teamwork, empathy, confidentiality, accountability.

JOB REQUIREMENTS

Excellent writing, communication and customer service skills Demonstrated ability in word processing and spreadsheet software General knowledge of privacy laws and an understanding on the need to maintain client confidentiality Working knowledge of the full range of programs and services delivered by the CDSB including; Ontario Works, Childcare, Social Housing and EMS Knowledge of Social Assistance, Childcare and Housing technology or software

EDUCATION & EXPERIENCE

Two-year diploma in office administration or business administration with related experience OR a combination of education/experience acceptable to the employer Relevant experience in the area of social services

CONDITIONS OF EMPLOYMENT

Satisfactory criminal records check Use of a vehicle may be required Must maintain a valid driver's license Travel may be required Out-of-office work required Must maintain confidentiality Bilingualism in accordance with the French Language Services policy

WHAT WE OFFER

Employer matched pension plan (OMERS) Employer sponsored group health benefits (including optical, dental, drug, and extended health benefits) for full-time employees Employee and Family Assistance plan, available to spouses and dependents Continuing education and professional development Flexible and compressed work week options are available

An Equal Opportunity Employer

The CDSB operates in accordance with the French Language Services policy.

The CDSB does not utilize artificial intelligence (AI) to screen, assess, or select applicants.

CDSB welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. The Cochrane District Services Board is committed to equity in its policies, practices, and programs.

The Board supports diversity in the work environment and ensures that applications from members of underrepresented groups are seriously considered. All qualified individuals who would contribute to the diversification of our workplace are encouraged to apply.

Personal information provided is collected under the authority of The Municipal Freedom of Information and Protection of Privacy.

All applications for advertised employment opportunities must be received by the CDSB on or before the closing date of the competition.

Please email resumes to:

Jobs@cdsb.care

Please provide the job title and reference number (if indicated) in the email subject line.


Reasonable accommodations are available upon request for all parts of the recruitment process.


We thank all applicants for their interest in available opportunities and for considering employment with CDSSAB. While we appreciate all applications, only those selected for an interview will be contacted.


Information gathered during recruitment is treated in accordance with the Municipal Freedom of Information and Protection of Privacy Act and is used for candidate selection and for successful applicants, as well as for relevant human resources purposes.