Job Description

XTL, a family owned and operated company for the last 38 years, has built a legacy of excellence in the transportation industry. From its humble beginnings, XTL has experienced steady growth, expanding its services and customer base, and we are now looking to welcome an exceptional Carrier Logistics Planner to join our team.

At XTL, we value our employees above all else. Our open-door policy ensures that every voice is heard and that our team operates in an environment of trust and collaboration. We pride ourselves on promoting internally first, offering exciting career advancement opportunities for our dedicated staff members.

We also recognize the importance of our customers and their satisfaction. Delivering exceptional service is at the heart of everything we do at XTL. We strive to exceed expectations, build lasting relationships and ensure our customer needs are met with professionalism and efficiency.

The Opportunity:

With a rich history of success, XTL is poised for even greater achievements in the years to come. As we continue to expand our operations, we seek a Carrier Logistics Planner who is self-motivated and shares our passion for growth.

Responsibilities:

• Responsible for complete order management from the initial booking, throughout transit, and until the freight has been successfully delivered.
• Interact and communicate with internal and external carriers on front-line issues to ensure effective customer service is provided in a timely manner.
• Service existing client accounts, obtain orders, and establish new accounts by planning and organizing daily.
• Resolve customer complaints by investigating issues, develop solutions, prepare reports and make recommendations to management.
• Grow & develop our carrier base with partners that meet or exceed our criteria & compliance standards.
• Develop an in depth understanding of XTL\xe2\x80\x99s partner carrier networks in order to maximize their effectiveness.
• Monitor, measure and provide feedback on carrier performance.
• Negotiate transactional and rates with partner carriers while ensuring corporate margin targets are met.
• Ensure carrier capacity exceeds customer expectations.
• Other duties as required.

What we are looking for:

• Must possess exceptional interpersonal and communication skills with strong attention to detail.
• Team player with strong commitment to quality, accuracy and customer service.
• Strong geographical knowledge of North America.
• Knowledge of AS/400, Excel and Lotus Notes.
• Ability to evaluate data and conceptualizing to reach sound conclusions.
• Professionalism to deal with sensitive issues in a diplomatic manner.
• Flexible and able to work well under pressure in an environment that is consistently changing.
• Organized, with a strong work ethic and the ability to handle multiple issues at once.
• 1-2 years of Logistics experience in the transportation industry or relevant post secondary education.

Our Work Environment:

At XTL, we take immense pride in fostering a positive and inclusive work environment that encourages collaboration, trust, and growth. We believe that our employees are our greatest asset, and we strive to create a supportive atmosphere where everyone feels valued and motivated to do their best.

Collaboration is at the heart of our work environment. We believe that by working together, we can achieve remarkable results. Our teams are encouraged to share knowledge, expertise, and resources, fostering a culture of learning and innovation. We believe in leveraging the collective strengths of our employees to overcome challenges and drive success.

Some of the benefits of working at XTL are:

• Competitive salary with opportunities for professional development and career advancement.
• RRSP program with matching contributions.
• Employee & Family Assistance Plan (EFAP)
• 100% employer paid premiums for group insurance coverage.
• A commitment to safety with recognition and rewards for exceptional performance and contributions.
• Team building and company paid events along with the opportunity to be creative and to have a lot of fun!

To continue our journey of success, we are seeking individuals who embody our core values. We are looking for fair, responsible, safety conscientious, honest, and respectful professionals who share our commitment to excellence. If you are passionate about driving growth, fostering a positive team environment, and making a meaningful impact, XTL is the place for you.

Join our dedicated team and be part of an organization that values its employees, promotes from within, and places the utmost importance on customer satisfaction. Together, we will shape the future of transportation at XTL.

Apply now to embark on a rewarding career journey with XTL!

To find out more about our job offers, please visit our website at:

XTL is an equal opportunity employer who embraces diversity in the workplace. Each application is deemed equivalent, XTL does not discriminate against gender, ethnicity, or persons with disabilities.

We invite and thank all interested persons to apply but only selected candidates will be contacted for an interview.

#XTLAB

#Abjob

Powered by JazzHR

XTL Transport, Logistics, Distribution