Job Description

Job Purpose

Oversee and facilitate the coordination of operational aspects for both cargo and warehouse services ensuring superior customer service with timely and accurate shipping and receiving functions.

Duties & Responsibilities

Hold title and responsibility as Dangerous Goods Coordinator. Oversee all Cargo Service activities for scheduled services including Cargo Pick-Up & Delivery. Work collaboratively with other departments to ensure SMS and OHS policies are upheld. Build rapport with the customer base and focus on providing a personal, positive customer experience; coordinate customer appreciation efforts (events and activities). Monitor warehouse operations and ensure safe work practices. Oversee regular and irregular operations to ensure we are meeting demand and shipment delivery SLA timelines. Maintain team morale and a positive work environment. Monitor staff performance and provide timely feedback. Aid the frontline team when operationally needed. Assist staff with understanding and adherence to Company policy and regulations. Prepare and deliver staff performance reviews. Mitigate escalated customer complaints, Oversee the freight search efforts including accurate record keeping and procedures for any prohibited goods found. Complete scheduling ensuring to plan for daily coverage and employee leave including vacation and personal leave; complete all payroll activities including actioning time away requests and review and approval of time sheets. Ensure staff the facilities remain tidy by assisting staff in the cleanup and maintenance of their workspace including the cargo office and warehouse, implement organizational systems as required. * Provide coverage for other leadership positions within Scheduled Services