Job Description

Care Manager

CBI Home Health is looking for a Care Manager, Personal Support Services for our Durham & Peterborough region. As a Care Manager, you will provide overall operational leadership to both locations, leading our team of Care Supervisors to engage and support front line Personal Support Workers, creating an environment that is conducive to individual and team growth. You will play a key role in ensuring our clients and their caregivers receive competent, safe care, and that we earn the trust they place in us. Your relationship with our funders will demonstrate our belief in the importance of strong relationships and our respect for meeting contract requirements. The Client Services Manager is accountable for working with our Assistant Vice President of Home Health to continue to build our health care business, achieving or surpassing company targets.

Key Responsibilities as a Care Manager, Personal Support Services

Oversee the recruitment, hiring, and onboarding of team members, ensuring that staff have the necessary skills and training for their roles. Provide ongoing mentorship, coaching, and upskilling opportunities to support team development and performance. Conduct regular performance reviews and implement action plans to address any gaps in performance or knowledge. Facilitate team meetings, ensuring clear communication and alignment with organizational goals. Ensure Supervisors, and Operations team members are effectively fulfilling their responsibilities in line with program standards and clinical guidelines. Ensure all team members are consistently and accurately inputting data into program systems. Review, validate, and analyze data related to program performance, clinical outcomes, and service utilization. Prepare and present reports and data insights to internal and external stakeholders, supporting informed decision-making. Collaborate with operational leaders to develop data-driven action plans aimed at improving program performance and achieving key performance indicators (KPIs). Monitor program utilization, billing, and invoicing processes to ensure financial performance aligns with organizational targets. Collaborate with leadership to address trends in service demand, workforce planning, and program efficiency. Identify areas for quality improvement (e.g., through data review, auditing processes, etc.) and implement changes in processes, workflows, or team structures to enhance care delivery and operational effectiveness. Lead quality improvement initiatives, using data insights to drive continuous improvement and innovation in care delivery models. Engage with internal and external stakeholders, such as hospital partners and community organizations, to ensure effective communication and collaboration. Serve as the clinical liaison for program evaluation activities, ensuring alignment with contractual and regulatory requirements. Participate in discussions related to program innovation, service delivery models, and new growth opportunities.

What we offer:

Competitive compensation Paid sick days, vacation, orientation, and training Comprehensive benefits plan for you and your family Mobile technology and training provided (cell phone and tablet)

Employee & Family Assistance Program (EFAP)

- Free, confidential support for you and your family, including counseling, wellness resources, and crisis assistance, available 24/7.

Exclusive Employee Discounts

- Enjoy savings through Perkopolis, plus special offers from TELUS, Rogers, GoodLife Fitness, and Mark's Work Warehouse--just for being part of our team! Supportive onboarding program, mentorship, and ongoing learning and development to continuously advance your knowledge and skills Opportunities to grow your career within CBI Home Health's national network

What you will need to be successful:

Registered and in good standing with College of Nurses (RN or RPN)

5+ years of experience in clinical care, home health, and/or care management 3 to 5 years of management or supervisory experience

A valid Ontario driver's license, vehicle, and vehicle insurance

Advanced Microsoft Office skills (Excel, PowerPoint) for data analysis and presentations Excellent verbal and written communication, organizational, presentation, and time-management skills Strong clinical knowledge and commitment to best practices in patient-centered care Proven experience with care coordination, team leadership, and program evaluation Demonstrated ability to work collaboratively with interdisciplinary teams and external partners Strong clinical skills and knowledge of care coordination, interdisciplinary teams, and outcome-driven programs. Effective leadership, coaching, and team management abilities. Strong problem-solving, conflict resolution, and decision-making skills. Attention to detail with a focus on quality improvement and patient outcomes. Ability to build positive relationships and foster a collaborative team environment.

Join us at CBI Home Health - Because Your Care Matters.

To learn more about CBI, please visit www.cbihomehealth.ca



CBI Home Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.



We are committed to fostering a positive experience for all Indigenous applicants whether you're First Nations (status or non-status), Inuit, or Meti,s and welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.



In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, and CBI Home Health Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.



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