Job Description

The Care Manager (RN) at Success Home Care Services oversees and coordinates client care, ensuring high-quality home health services, and maintaining compliance with regulatory requirements. This role involves client assessments, care planning, staff training, and collaboration with interdisciplinary teams to provide exceptional care for children, seniors, and people with disabilities. The Care Manager also plays a key role in staff supervision, and advancing health and safety initiatives.

Responsibilities:

1. Client Care & Case Management:

Conduct client assessments, including physical, mental, psychosocial, functional, and environmental evaluations. Develop, implement, and monitor individualized care plans. Adjust care plans based on client progress, needs, and feedback. Conduct follow-up visits and reassessments to ensure care goals are met. Maintain compliance with home health and private care regulations. Advocate for clients by coordinating referrals to medical professionals, therapists, and other health services.
2. Staff Supervision & Training:

Provide mentorship and clinical guidance to caregivers and support staff. Develop and conduct in-house training programs and competency assessments. Oversee the implementation of health and safety training in coordination with HR. Maintain staff compliance with BCCNM standards and Success Home Care policies. Participate in employee performance evaluations and identify training needs.
3. Compliance & Quality Assurance:

Align client care with provincial regulations, company policies, and best practices. Create and keep records for care plans, incident reports, and quality audits. Conduct home inspections to assess and mitigate safety risks. Assist in accreditation and regulatory audits to maintain compliance with healthcare standards. Develop and implement policies for infection prevention and workplace safety.
4. Collaboration & Communication: Add info about care notes

Analyze and assess caregiver visit notes to verify accuracy and completeness, and deliver a care summary to the client or a designated family member on a weekly basis. Work closely with the Director of Client Services & Staffing to address client and employee concerns. Coordinate with the Employee Coordinator to ensure caregiver availability aligns with client needs. Engage with external stakeholders, including hospitals, physicians, community organizations, care homes, and health authorities. Participate in interdisciplinary team meetings to conduct comprehensive care planning. Provide input on company growth strategies and service development.

Qualifications

Education: Bachelor's Degree in Nursing (BSN) or equivalent from an accredited institution.

Licensing: Currently practicing registration with the British Columbia College of Nurses and Midwives (BCCNM).

Experience: Minimum 2 years of community or public health nursing experience (home care, long-term care, or disability services preferred).

Certifications:

Current CPR Certification (Basic Life Support - BLS). First Aid Certification (preferred). Additional certifications in palliative care, dementia care, or case management are assets. Other Requirements: Valid BC driver's license and access to a personal vehicle. Ability to pass a criminal background check.

Key Competencies:

Clinical & Professional Knowledge:

Strong understanding of home health care, disability support as well as geriatric, palliative, and mental health nursing. Knowledge of BCCNM Standards of Practice and healthcare regulations in BC. Familiarity with case management, discharge planning, and interdisciplinary collaboration. Ability to develop training programs and mentor staff.
Communication & Interpersonal Skills:

Strong verbal and written communication skills for interacting with clients, families, and staff. Ability to educate clients and caregivers on health conditions and best care practices. Ability to advocate for client needs and liaise with healthcare providers.
Analytical & Problem-Solving Skills:

Strong critical thinking and decision-making skills in crisis situations. Ability to conduct risk assessments and implement safety measures. Proficiency in reviewing medical records, care plans, and employee documentation for accuracy and compliance.
Organizational & Leadership Abilities:

Ability to supervise and mentor staff effectively. Strong documentation skills, including record-keeping and report writing. Ability to manage multiple cases and prioritize workload efficiently. Comfortable working both independently and as part of an interdisciplinary team. Basic computer literacy (experience with EMR systems, ShiftCare, or similar platforms is a plus).

Work Environment & Physical Requirements:

Work in home and community settings; local travel required. Must be able to perform hands-on client assessments and provide occasional direct care when required. Occasional evening or weekend visits, depending on client needs. Requires moderate physical activity, including walking, standing, and occasional lifting.
Job Type: Part-time

Pay: $55.00-$60.00 per hour

Expected hours: 15 - 20 per week

Benefits:

Flexible schedule
Flexible language requirement:

French not required
Schedule:

Monday to Friday
Work Location: In person