Job Description

POSITION SUMMARY:

Join our team and make a difference! As a Care Coordinator with Elizz by SE Health in Ontario, you'll play a crucial role in supporting positive relationships with clients, families, and our dedicated team.

Why join our team?

Competitive Compensation

- Enjoy a Total Rewards package including salary, benefits, pension, performance incentives, on demand pay, car loan support, supportive housing and exclusive staff perks.

Flexibility & Support

- We offer a unique hybrid model with work-from-home options, flexible scheduling and an inclusive culture to help you thrive

Meaningful Impact

- As a Social Enterprise, your work directly supports improving lives across Canada. Your voice matters, and innovation is encouraged.

Growth & Development

- Access tuition assistance, training, and career advancement opportunities across our growing organization.

A DAY IN THE LIFE - RESPONSIBILITIES OF THE ROLE:

As part of a passionate and effective virtual team, respond to and manage inbound requests by phone and email about care services Schedule staff to ensure consistency for families and positive client and staff experiences Ensure the needs of clients and staff are promptly addressed or escalated with empathy, care and professionalism Enter and maintain data in digital care records and other documentation. Support teams in billing, payroll, tracking and reporting related to client care. Participate in continuous improvement activities to ensure excellence in personal and team performance, client and family experience, and overall business growth Participate in training to continually develop your knowledge, techniques and skills

REQUIREMENTS:

Must be willing to go into Edmonton Office when needed for coverage. Must be available to work weekdays and weekends (within the hours of 8:30am MST- 8:00pm MST) Before starting the part time hours, there is a requirement for 3 weeks of full time paid training during day time hours. Availability of 15-20 hours per week. 1+ years of experience in a customer service or similar role. Must reside in Alberta Adaptable and reliable self-starter who also loves working on a strong team. Good availability days, evenings, weekends and occasional stat holidays. Preference for candidates with broad availability across multiple days. Excellent verbal and written communication skills, over the phone and in writing. Ability to prioritize and multi-task with competing priorities. Basic computer skills in MS Word, Excel, Outlook.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We're also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We're All In Together.

COVID-19:

To protect the health of our clients, teams, and communities, all SE Health employees must be fully vaccinated (two doses, 14+ days since the final dose).

Accessibility:

If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com.

AI and compensation details

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a (new addition or replacement position). The pay range is $20.50-$21.50 (per hour), based on experience.