Job Description

Position Overview

The Care Coordinator is responsible for overseeing and coordinating all aspects of the Wellness Department to ensure the safe, effective, and high-quality delivery of resident care services. This role provides clinical leadership to the nursing and personal support team, ensures compliance with RHRA standards and internal policies, and fosters a culture of professionalism, accountability, and compassion.

Works collaboratively with the Director of Operations, physicians, families, and interdisciplinary team members to promote resident independence, dignity, and well-being.

Key Responsibilities

Leadership & Oversight

Lead and supervise all nursing and personal support staff (RPNs, PSWs, and wellness aides). Provide ongoing coaching, mentoring, and performance management to ensure high standards of resident care. Prepare and manage department schedules and ensure adequate coverage 24/7. Support staff education, skills development, and adherence to best practices.

Resident Care Management

Oversee the development, implementation, and evaluation of individualized resident care plans. Ensure all assessments and documentation are completed accurately and in a timely manner. Monitor medication administration processes and compliance with medication policies. Coordinate with physicians, pharmacists, and allied health professionals regarding resident care needs. Participate in care conferences, admissions, discharges, and resident/family meetings as required.

Regulatory Compliance & Risk Management

Ensure compliance with the Retirement Homes Act, RHRA regulations, and internal policies. Maintain accurate and confidential resident health records. Conduct audits (care plans, MARs, incident reports, etc.) and follow up on corrective actions. Report and manage incidents, complaints, and infection control concerns promptly. Lead internal audits and readiness for RHRA inspections and Ministry reviews.

Collaboration & Communication

Work collaboratively with all departments to promote holistic resident care (Culinary, Recreation, Environmental, etc.). Communicate professionally with residents, families, and external partners. Act as the primary clinical contact for resident health-related concerns. Participate in management meetings and contribute to operational improvement strategies.

Administrative Duties

Oversee departmental budget and expenses; review invoices and payroll with the Controller. Maintain accurate records for staffing, training, and compliance. Prepare reports for the Director of Operations, RHRA, and other stakeholders as required. Lead monthly wellness meetings and staff training sessions.

Qualifications

Current Certificate of Registration with the College of Nurses of Ontario (CNO) as a Registered Nurse (RN) or Registered Practical Nurse (RPN). Minimum 3-5 years of leadership experience in a retirement, long-term care, or healthcare setting. Strong knowledge of RHRA regulations, Retirement Homes Act, infection prevention, and medication management standards. Proven leadership, organizational, and interpersonal communication skills. Ability to handle sensitive information with tact and confidentiality. Current CPR and First Aid certification. Clear Vulnerable Sector Police Check required prior to employment.

Core Competencies

Clinical judgment and decision-making Team leadership and staff development Accountability and integrity Effective communication and problem solving Resident-centred approach to care Time management and prioritization
Job Type: Full-time

Pay: $70,000.00-$80,000.00 per year

Benefits:

Dental care On-site parking
Work Location: In person