Job Description

The salary range for this position is CAD $42.27/Hr. - CAD $52.81/Hr.
Job Summary
Come work as a Care Coordinator with Vancouver Coastal Health (VCH)!
Vancouver Coastal Health is looking for a Care Coordinator with a Bachelor's Degree in a Behavioural Science to join the Intensive Health Outreach Team (IHOT) in Vancouver, BC. Apply today to join our team!
About the Intensive Health Outreach Team (IHOT):
This is an exciting position with the Intensive Health Outreach Team! You will work as part of an interdisciplinary team to provide outreach services for individuals who are experiencing homelessness in shelter, on the street and encampments. You will provide episodic primary care, mental health and substance use supports to clients in the form of immediate assessment, intervention, treatment and bridging. This is a new and evolving specialized short-term case management team that promotes housing stability and optimal health. Apply today to join our team!
As a Care Coordinator with VCH you will:

• Work as part of a multidisciplinary community team using a strengths-based model, comprehensive treatment plans and discharge planning services to support clients dually diagnosed with mental health and addictions.
• Provide treatment services including crisis intervention and group facilitation.
• Establish and maintain relationships with clients.
• Collaborate with multidisciplinary team and other community resources, liaise and consult with internal/external physicians, governmental and community social service, health and mental health agencies in facilitating clients' access to services.
• Participate in committees and meetings, engages in on-going team planning, development and quality improvement activities, and maintain and update your own knowledge.

Qualifications
Education & Experience

• Bachelor's degree in a behavioural science from a recognized program.
• Two (2) years' recent related experience or an equivalent combination of education, training or experience.
• Valid BC Drivers License.
• Local area travel may require the use of a personal vehicle.

Knowledge, Skills & Abilities

• Knowledge of the principles of recovery in mental illness.
• Broad knowledge of drug and alcohol addiction issues, treatment including non-violent intervention, and the recovery process.
• Broad knowledge of psychotherapeutic and counselling skills.
• Broad knowledge of other facilities and community resources.
• Broad knowledge of public housing and housing issues, both locally and provincially.
• Broad knowledge of legislation and government policies and procedures that relate to the client.
• Demonstrated ability to conduct social, psychosocial and substance abuse assessments.
• Demonstrated ability to communicate effectively, both orally and in writing, with clients, colleagues, physicians, and other health care staff, both one-on-one and in groups.
• Demonstrated ability to apply knowledge of theory and practice to a case management process.
• Demonstrated ability to establish rapport with multi-barrier clients.
• Demonstrated ability to build and maintain relationships with a variety of individuals/service providers.
• Demonstrated ability to work both independently and collaboratively as a member of an interdisciplinary team.
• Demonstrated ability to adjust to unexpected events, analyze and problem-solve, set priorities, deal effectively with conflict, and respond to crisis.
• Physical ability to perform the duties of the position.
• Basic computer literacy to operate a computerized client care information system and word processing, spreadsheet, Internet and e-mail software.

Closing Statement
The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.
As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.
WHY JOIN VANCOUVER COASTAL HEALTH?
VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.
Vancouver Coastal Health is proud to be recognized as one of BC's Top Employers, Canada's Best Diversity Employers and Canada's Top Employers for Young People in 2025.
Only short-listed applicants will be contacted for this posting.
***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***
Thank you for your interest in Vancouver Coastal Health.

Skills Required