Job Description

Job Title: Care Coordinator and Client Advocate

Location: Toronto, ON

Position Type: Full-Time

About Us

Stem Health is reimagining the healthcare experience for individuals seeking an elevated healthcare experience. We deliver proactive, personalized primary care that combines medical excellence with the warmth of hospitality - anchored in a beautiful, thoughtfully designed space. Our care model is relationship-based, data-informed, and built on a foundation of time, trust, and exceptional service.

Position Summary

We are seeking a compassionate and highly organized Care Coordinator to support clients in navigating their care journeys. In this role, you'll manage internal and external coordination - handling referrals, follow-ups and care transitions - while also building trusted relationships with each client. This role is ideal for someone with a clinical or health navigation background who brings a detail-oriented mindset and a passion for advocacy and continuity of care.

Key Responsibilities

Act as a liaison between clients, specialists, hospitals, labs, and community providers Schedule, track, and follow up on specialist referrals, diagnostics, and procedures Support individualized care plans and participate in interdisciplinary case reviews Conduct follow-up calls and occasional external visits as needed Provide client education on diagnoses, medications, and care plans Ensure EMRs are updated with accurate appointment, referral, and outcome details Support insurance-related processes such as pre-authorizations and verification Serve as the main point of contact for care-related inquiries and coordination

Qualifications & Experience

Registered Nurse (RN) or Registered Practical Nurse (RPN) in good standing with the College of Nurses of Ontario Bachelor of Science in Nursing (BSN), or equivalent health navigation background Other relevant backgrounds may include: patient navigator, medical social worker, health coach, or private care concierge Minimum 3 years of experience in care coordination, case management, community health or outpatient support Strong understanding of Ontario's healthcare system, pathways, and provider networks Exceptional communication, documentation, and organizational skills Proficiency in EMR systems and digital clinical workflows Additional training in chronic disease management is an asset

Core Competencies

Client advocacy and relationship-building Multidisciplinary care coordination and follow-up Health coaching and client education Clinical documentation and workflow management Insurance and referral navigation Cultural sensitivity and PHIPA/HIPAA compliance

Why Join Stem Health?

Competitive compensation, a collaborative, innovative, and supportive team culture Access to on-site diagnostics, health coaching, and wellness services A modern, high-end clinic space that fosters calm, comfort, and confidentiality Opportunity to help shape a new model of premium primary care in Canada

Ideal Candidate

You bring warmth, clinical insight, and a commitment to exceptional follow-through. You love connecting the dots in the healthcare system and building relationships with clients to make sure nothing falls through the cracks. You're energized by service and detail - and believe advocacy is a powerful form of care.

Job Type: Full-time

Work Location: In person

Expected start date: 2025-10-01