Job Description

The

CARE

Client Support Worker

is responsible for counselling, group facilitation and providing general assistance to walk-in clients.



This position is a 17 months contract with a salary range of

$47,248-$51,629.

Job Accountabilities

Counselling/Support


Supervision of a moderate caseload of individuals seeking assistance and support through life challenges and changes Conduct assessments to clarifying need Assist clients with the development of a personalized plan of action to address identified need Provide support and follow-up around the development of appropriate strategies for implementing the plan Identify needs which require external interventions and make referrals as appropriate Participate in formal and informal case conferences and team meetings.

Group Work


Facilitate group programming (in house and / or off site) according to the established facilitator's guide to ensure consistency of group service delivery Maintain current knowledge on cognitive skills-based programming Develop/maintain handouts, resources and support materials for use in group programs Distribute and collect evaluations to determine the effectiveness of material To develop and/or conduct workshops/groups to provide Cognitive Behavioural Interventions

Documentation/Administrative


Ensure case management practices, as outlined in Minimum Standards, are adhered to including all documentation to be complete and properly recorded Maintain client file in a timely and efficient manner; assessments, notes, reports, statistical information Compile and provide monthly statistical data to the agency Provide comprehensive reports to management as required Maintain proper record keeping for payments made by clients (as needed)

Working Conditions and Environment

Maintain workplace confidentiality and work within the policies and procedures as outlined, while respecting the mission, vision and principles of the agency Conduct self with integrity and respect as it applies to the role as an employee representative of the agency Work in a spirit of congeniality with all staff Maintain a current understanding of resources/services available in the community which could be of assistance to the clients Ability to comply with deadlines as directed by management Demonstrate effective time management and an ability to refocus after interruptions from co-workers, clients and management Participate in team meetings and other committees as needed Participate in relevant training opportunities in order to keep skills and outlook current/effective Provide supervision to student placements and/or volunteers as requested by manager Represent the agency at community events, public speaking engagements, etc. at the direction of management.

Qualifications

Completion of post-secondary education in a related field A minimum of 2 years general counselling experience is preferred Excellent communication skills both oral and written and computer literacy Reliable judgment and maintenance of boundaries is required when dealing with clients and other service providers Knowledge of Region of Peel Ontario Works/ODSP programs Understanding of working with clients involved in the criminal justice system Understanding of the criminal justice system Understanding of homelessness/poverty and how these impact on people living with mental illness and/or addictions Knowledge of and proficiency in current approaches for mental health and addictions, and client centered principles Demonstrated conflict resolution and crisis prevention/intervention skills an asset * A valid license with access to own vehicle required as this position will routinely work out of more than one location