Job Description

Shift:

Monday to Friday

Schedule:

Hybrid- 3 days in the office, 2 days remote

Location:

Vancouver

Reporting to

: Call Centre Supervisor

"Make your career an amazing journey"

with Miele Canada

About Miele

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.

About the Position

The Customer Service Representative in our Call Centre is assisting customers over the phone, through email, or chat with their questions, issues, complaints, or service requests. It is the first point of contact between the company and its customers.

Why Join Miele

Miele offers great job growth and training opportunities with market total compensation package to include: 100% Company Paid Benefit Plan. Life Insurance, Disability and a Health Spending Account. RRSP's - Company contributes 6% of salary - no employee matching required. Career development opportunities. Tuition reimbursement program. Great working conditions and other incentives to attract and retain great talent like you. Employee discounts on products.

Job Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets

What we are looking for

Minimum 2 years Customer Service Experience Bilingualism - English/Cantonese/Mandarin - verbal and written Call Centre experience an asset Professional attitude with excellent attendance record Must have excellent computer skills (word, excel, outlook) Excellent time management skills Excellent communication and organizational skills and like working in a team environment Must be flexible as you may be required to work other shifts from time to time

Make a positive change and apply to Miele today!

Miele Ltd. Is committed to fostering an inclusive and accessible workplace. Accommodation is available upon request for candidates participating in all aspects of the selection process

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