Job Description

We are in search of a professional and qualified retail store manager who is passionate about creating a unique, customer-focused environment. The store manager is the operations leader and partners with ownership, sales manager and supervisors; must be proficient in all aspects of the business. From hiring & training knowledgeable associates, overseeing efficient and accurate inventory, to establishing and maintaining a positive customer sales experience, you will set the standard of success within our store.

We are looking for a motivated individual who loves to meet new people, cultivate relationships and is excited to learn more about this up and coming industry.

Key Accountabilities

:

Sales and Customer Service:

Execute Cannabis and accessories selling strategies. View sales reports and communicate with the team to identify sales trends and potential inventory requirements. Direct and motivate employees to attain personal sales goals. Providing an enjoyable, full-service shopping experience to customers. Provide complaint resolution to ensure satisfaction of all customers Utilize customer and team member feedback to readily implement changes to improve the customer experience

Operational:

Hire sales associates, supervise and manage employees Assist in building weekly or bi-weekly staff schedules. Maintain store compliance with the provincial regulations set by the AGCO. Train all team members on work procedures and policies so that everyone understands what's required to meet the SOP. Operate the store within the guidelines of AGCO Cannabis rules and regulations. Manages the inventory receiving process. Perform all daily opening and/or closing procedures. Implement and oversee security, reporting and cash management procedures related to opening and closing the store. Supply Ordering - all store, office, and shipping supplies. Ensure all expired/damaged/returned product is logged and disposed of according to provincial regulations. Provide daily communication correspondence to team members as needed Maintain a clean and organized work environment.

Leadership

Operations Manager works in tandem with supervisors and sales associates, executing all operational and standards set forth by the company serving as a leader to the store team. Responsibilities include; assisting with floor coverage, processing of client purchases, as well as opening and closing the store. Responsible for creating a positive and united work environment among all staff. Train new hires and existing staff on all operating policies and procedures. Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking. Coach team members and provide positive and constructive feedback so that they grow professionally. Complete annual performance appraisals for all associates. Enforce store policies / procedures and necessary disciplinary action Be accessible and responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflicts.

Experience and Qualifications:

Minimum two years of experience in Retail management role

Cannabis, Liquor, Hospitality and/or Healthcare experience is preferred.

Previous nightclub or bar management experience would be an asset.

Experience in Health and Safety, Education and facilitating training would be considered a strong asset Post-Secondary education

Cannabis Retail Manager License

(to be obtained through AGCO Alcohol Gaming and Liquor Commission of Ontario) Must pass a Criminal Record Check Must pass a Comprehensive Background Check Working knowledge of regulations as it pertains to the selling of Cannabis in Ontario Strong interpersonal, communication, organization and execution skills. Ability to use POS system and its inventory management functions Ability to maintain composure under pressure Working knowledge of recreational and/or medical cannabis an asset
Job Types: Full-time, Permanent

Pay: $45,000.00-$47,000.00 per year

Benefits:

On-site parking Store discount
Schedule:

8 hour shift Day shift Evening shift Holidays Monday to Friday Morning shift Night shift Weekends as needed
Ability to commute/relocate:

North Bay, ON P1B 7S7: reliably commute or plan to relocate before starting work (required)
Experience:

Retail management: 3 years (required) Cannabis Retail: 2 years (required)
Work Location: In person

Expected start date: 2025-08-01