Job Description

CANADIAN RED CROSS CLIENT SERVICES AGENT


Position Overview
The CRC Client Services Agent will work as part of the Emergency Response CRC Team.


Responsibilities
Respond to calls and emails that relate to inquiries from customers who have questions;
Respond to calls and emails from clients and brief them on procedures and / or notify them of the status of their request;
Communicate verbally and in writing with customers or service providers to obtain or provide information;
Call and book hotels for beneficiaries.
Reach out to hotels one beneficiaries have checked out to reconcile billing


Qualifications:
Master the French and English languages, both orally and in writing;
Comfortable working in a computerized environment and mastering the software of the MS Office suite;
Knowledge of the travel industry is an asset;


Skills:


leadership, professionalism
Client orientation
Ability to manage multiple files at once
Good communication skills
Priority management
Team spirit
Interpersonal skills, diplomacy, adaptability, initiative, autonomy
High availability


Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.


About Direct Travel


Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees. Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our clients and deliver innovative solutions. Direct Travel is one of the most respected Travel Management Companies in the industry providing our customers with smart consultation, tailored solutions and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client.
Additionally, Direct Travel offers full-service performance improvement solutions, including meeting and event management, group incentive travel and individual recognition solutions through its wholly-owned subsidiary Creative Group, Inc. An industry leader, Creative Group has been honored with the CMI 25 Award, which recognizes the top 25 most influential meeting and incentive management companies in the US each year since the award\xe2\x80\x99s inception in 2007. The company is headquartered in Schaumburg, Illinois and maintains offices in Detroit, Appleton, San Francisco and Toronto. For more information about Creative Group, please visit www.creativegroupinc.com.
Together we will help our clients Navigate Their Way and Create Truly Moving Experiences. For more information, visit www.dt.com. Follow us on Twitter, YouTube and LinkedIn.