Job Description

Department


Operations


Location


Charlottetown, PEI


Position Type


Full Time


Salary


$50000 to $60000


Date


2025.08.21


Description

Quality Assurance Manager,

Charlottetown, PEI


Commissionaires NB & PEI is looking to hire a

QUALITY ASSURANCE MANAGER

to work out of our Charlottetown, PEI office. Reporting to the PEI Regional Manager, the incumbent will fill a key management role within the PEI Regional Office team, with a focus on ensuring contractual commitments are met and client service levels are maintained by our organization. Our ideal candidate will possess experience in the physical security industry and have had exposure to quality assurance practices through a combination of education and work experience.

Salary position.

Benefits:

Health, Vision, and Dental Benefits, Life Insurance and AD&D plans

Key Responsibility associated with this position:

Contractual Service Level Agreements (SLA) management - responsible for coordination of activities to ensure contractual obligations are being met by our organization.

Activities in support of Key responsibility:

Security Officer Support - offer support and training to security officers and evaluate success Auditing & Compliance - maintain accurate records of audits, inspections, training sessions, and performance evaluations carried out Quality Assurance & Performance - monitor and evaluate performance of security officers, maintain records, and provide feedback and suggested corrective actions as required Continuous Improvement - collaborate with management to identify areas for improvement to improve operational efficiency, safety and compliance Incident Management - participate in post-incident debriefings and review security protocols to ensure continuous enhancement of security practices Resource Management - as required, assistance with scheduling and TrackTik / Guard Tour software and support outside of standard business hours

Qualifications:

Minimum of 3-5 years of experience in physical security or security operations, with at least 2 years in a quality assurance or auditing roles is considered an asset Experience in a healthcare or hospital security environment preferred Knowledge of security policies, procedures, and regulatory standards specific to healthcare settings considered an asset Must meet requirements to obtain a Government of Canada Level II (Secret level) and RCMP enhanced security clearances Valid Class 5 Driver's License

Competencies Sought:

Strong understanding of physical security systems, including access control, surveillance, alarm systems, and emergency response protocols. Excellent communication and interpersonal skills, with the ability to provide constructive feedback and engage with security officers and hospital staff effectively. Strong attention to detail, with the ability to conduct thorough audits and assessments. Analytical mindset with the ability to identify performance issues and recommend improvements. Ability to work independently, manage time effectively, and manage multiple tasks simultaneously.

Technology:

Proficient in MS Office Suite plus aptitude for learning new technologies where required.

About Us:

The Canadian Corps of Commissionaires is a Not-For-Profit with its social mandate to provide meaningful employment to veterans of the Canadian Armed Forces, the Royal Canadian Mounted Police, their families, or others who wish to contribute to the security and well being of Canadians. We do so by striving to be a leading security solutions partner across New Brunswick and Prince Edward Island.



As an equal opportunity employer, Commissionaires NBPEI is committed to achieving a competent and committed workforce that reflects the diversity of the Canadian population.




Commissionaires' welcome applications from veterans of the Canadian Armed Forces and RCMP whose experiences align to those sought for this important leadership role.



Interested candidates should apply with their resume and a cover letter highlighting their relevant experience.

We thank all those who express interest and take the time to apply; however, only those considered for an interview will be contacted.