Job Description

Working with Us

Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.



Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .

Resume du poste

Le/la Chef(fe) principal(e), Gestion des commandes (O2C) agit comme l'ancrage operationnel entre les fonctions commerciales locales et l'organisation O2C mondiale, en favorisant la performance operationnelle et en developpant de solides partenariats commerciaux locaux. En tant que principal point d'escalade pour les parties prenantes locales et le fournisseur O2C externalise, ce role assure la continuite de l'approvisionnement, la conformite reglementaire et la satisfaction client. Evoluant dans un environnement complexe et matriciel, le/la Chef(fe) principal(e) supervise les relations locales avec la Finance, la Logistique, le Commerce et les Programmes d'aide aux patients au Canada grace a la collaboration et a une connaissance approfondie du secteur. Le/la titulaire guide et soutient une equipe de quatre consultants, sans lignes hierarchiques directes.

Responsabilites detaillees du poste

Agit comme principal point de liaison et d'escalade pour la Finance et les parties prenantes internes locales concernant les operations O2C (commandes, recouvrements, litiges et problemes d'expedition), garantissant une resolution rapide et une communication proactive a toutes les parties concernees. Participe a la surveillance des operations du fournisseur externalise, aidant a resoudre les problemes affectant les commandes clients, les expeditions, la facturation et les recouvrements. Fournit une expertise sur le processus O2C, favorisant la collaboration interfonctionnelle pour resoudre les preoccupations operationnelles ainsi que les problemes d'inventaire et de distribution. S'assure que tous les problemes sont enregistres et que les CAPA sont suivis selon les indicateurs et metriques convenus. Etablit et entretient de solides relations avec les clients, les ventes commerciales et la gestion logistique pour se tenir informe de l'evolution des affaires, des clients et des produits, assurant ainsi une bonne coordination de l'equipe pour repondre aux besoins changeants. Dirige la mise en oeuvre operationnelle O2C lors des lancements de nouveaux produits, des extensions de gamme et des cessions, facilitant la continuite du service aux clients et aux patients. Approuve les debits, credits et radiations dans les limites d'autorisation (GOA). Dirige les revisions des limites de credit en partenariat avec le Directeur Financier. Agit comme point d'escalade pour les creances douteuses et les problemes de comptes clients; coordonne la resolution avec les parties prenantes internes (Commercial, Directeur Financier, Juridique). Coordonne et communique les activites de fin d'annee et la planification des periodes critiques avec les parties prenantes, y compris le fournisseur externalise. Gere les interactions O2C axees sur le marche avec les parties prenantes locales concernant la conformite aux exigences provinciales et federales, prepare des rapports pour repondre aux besoins de l'entreprise et assiste les equipes reglementaires et qualite lors des demandes des autorites sanitaires et organismes de reglementation, y compris les Bonnes Pratiques de Distribution (GDP). Participe aux audits et inspections. Soutient le departement de tarification en fournissant les informations necessaires a la creation de descriptions de produits dans l'outil de gestion des prix BMS Canada et GS1. Participe au processus d'allocation en cas de faible inventaire en fournissant des donnees pour estimer les allocations et proposer des analyses preliminaires pour approbation. Assure une communication etroite avec les parties prenantes locales et guide les equipes externalisees dans la gestion des commandes et la communication avec les clients. Appuie le renouvellement des contrats et la gestion des contrats lies a O2C. Contribue lors des revues trimestrielles avec les equipes QA, Logistique et PAP/SAP. Participe aux audits et rapprochements de distribution directe avec les entites gouvernementales. Represente O2C lors de reunions locales cles, telles que les revues de SOP, les allocations d'inventaire et les lancements de produits. Sert de soutien a l'equipe O2C des operations americaines.

Experience souhaitee

Baccalaureat en administration, finance, logistique ou domaine connexe. Un diplome superieur (MBA, MS, CPA) est un atout. Minimum de 5 a 10 ans d'experience en finance et/ou operations O2C dans l'industrie pharmaceutique. Large connaissance du processus O2C incluant la gestion des commandes, la distribution, la chaine d'approvisionnement, la logistique, le transport et la qualite. Capacite demontree a gerer des ressources externalisees et a distance. Capacite a gerer plusieurs priorites dans un environnement a volume eleve et rythme soutenu, avec de solides competences en resolution de problemes et pensee critique. Excellentes competences en communication et service client, ainsi qu'une capacite a resumer et presenter des enjeux complexes a un niveau executif et a travers diverses fonctions. Capacite a prioriser les livrables dans un environnement a volume eleve et rythme rapide, conformement aux objectifs du departement. Solides competences en gestion de projet, capacite a influencer les mises en oeuvre a travers les frontieres fonctionnelles et dans les interactions avec les clients internes et externes. Connaissance de SAP souhaitee. Maitrise du francais et de l'anglais requise.

Valeur ajoutee au developpement

Acquisition d'une comprehension approfondie des processus O2C dans un environnement pharmaceutique. Developpement de solides competences en partenariat commercial. Comprehension de la gestion des operations externalisees et a distance. Experience directe avec une variete de clients et amelioration de la capacite a fournir un service axe sur le client au sein de l'organisation. Connaissance de la distribution, du transport, de la gestion des echantillons et des programmes de soutien aux patients. Experience dans le travail avec les parties prenantes commerciales et les clients pour comprendre leur modele d'affaires.

English Version




The

Order to Cash (O2C) Manager

serves as the operational anchor between local market business functions and the global O2C organization, driving operational performance and fostering strong local business partnerships. Acting as the primary escalation point for both local stakeholders and the outsourced O2C vendor, the role helps ensure supply continuity, regulatory compliance, and customer satisfaction. Operating within a complex, matrixed environment, the manager oversees local relationships with Finace, Logistics, Trade, and Patient Assistance Programs in Canada through collaboration and deep business knowledge. The incumbent guides and supports a team of four consultants, without direct reporting lines.

Detailed Position Responsibilities

Serves as the primary liaison and first escalation point for Finance and local internal stakeholders regarding order-to-cash (O2C) operations-including orders, collections, disputes, and shipment-related issues-ensuring timely resolution and proactive communication to all relevant parties.o

health authorities and regulatory bodies, including Good Distribution Practices (GDP). Supports audits and inspections.
Supports the Pricing Department by providing information required to create product descriptions in both the BMS Canada price management tool and GS1. Partners in the low stock allocation process by providing data to estimate allocations and proposing preliminary analyses for approval. Ensures strong connectivity and communication with local stakeholders during allocation periods and guides outsourced teams in managing orders and client communication. Supports business renewal and management of O2C-related contracts. Contributes insights during quarterly business reviews with QA, Logistics, and PAP/SAP teams. Supports audits and direct distribution reconciliations with government entities. Serves as the O2C representative in key local meetings, including (but not limited to) SOP reviews, inventory allocations, and product launches. Acts as a backup for the US O2C operations team Partners in monitoring outsourced vendor operations, assisting with the resolution of issues impacting customer orders, shipments, billing, and collections. Provides subject matter expertise in the O2C process, driving cross-functional collaboration to address operational concerns, inventory, and distribution issues. Ensures all issues are logged and CAPAs are tracked according to agreed monitoring KPIs and metrics. Builds and maintains strong relationships with customers, Trade Sales, and Logistics management to stay informed about emerging business, customer and product changes, ensuring effective team alignment to address evolving business needs. Leads O2C operational implementation for new product launches, line extensions and divestitures facilitating continuous service delivery to customers and patients. Approves debits, credits, and write-offs within authorized Grant of Authority (GOA) levels. Leads credit limit reviews in partnership with the Finance Director. Acts as the escalation point for bad debt items and customer account issues; coordinates resolution with internal stakeholders (Commercial, Finance Director, and Legal). Coordinates and communicates year-end activities and critical period planning with stakeholders, including outsourced vendor. Manages market-facing O2C interactions with local stakeholders regarding compliance with provincial and federal requirements, preparing reports to support business needs, and assisting regulatory and quality teams with inquiries from

Desired Experience

Bachelor's degree in Business, Finance, Logistics or related field. An advanced degree, MBA, MS, CPA is a plus. Experience of a minimum 5 to 10 years of Finance and or Order to Cash operations in the pharmaceutical industry. Broad exposure to order-to-cash process including Order Management, Distribution, Supply Chain, Logistics, Transportation, Quality. Demonstrated ability to manage outsourced and remote resources. Ability to handle multiple priorities in a high volume, fast-paced environment using exceptional problem solving and critical thinking skills. Excellent communication and customer service skills, and ability to summarize and present complex issues at an executive level across diverse functional areas Exceptional problem solving and critical thinking skills and ability to prioritize deliverables in a high volume, fast paced environment in accordance with departmental objectives Strong project management skills, effectively managing and influencing implementations across functional boundaries, and in interactions with internal and external customers. Knowledge of SAP preferred. French and English requiered Develop broader understanding of order-to-cash processes in pharmaceutical setting Develop of strong business partnering skills Understanding of outsourced operations and remote management Gain experience dealing directly with variety of customers and enhance ability to deliver customer focused service within the organization Knowledge of distribution, transportation, samples management and Patient Support Program Experience in working with business stakeholders and customers to understand customer business model.

If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as Transforming patients' lives through science(TM) , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:




Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.




BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement.




BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.




BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.



If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/




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