Job Description

Essential Duties and Responsibilities:


Provide an exceptional customer experience for all ZO Skin Health Canada ULC clientele. Ensure deadlines are met with timely and accurate entry of all account orders daily. Responding to patient, physician and consumer inquires related to orders, shipping and billing, as well as the ZO Skin Health product lines via phone, email, website, etc. Partner with Account Executives and other departments in regard to orders and shipment details as well as promotions and special offers Open new accounts utilizing Sales Force, NetSuite and verification of account information. Validation of customer credentials. Support the organization by answering customer questions and concerns, through a variety of communication channels Cultivate and nurture new and existing relationships throughout the ZO Skin family. Create and coordinate Customer returns in a timely manner Utilize Carrier websites and Reports for tracking and cross reference Negotiate with customers (internal/external) during order placement to ensure they are able to take advantage of current promotional opportunities to sales for ZO Skin Health, Inc. Helping our customers (internal/external) and accounts with any troubleshooting issues that they may experience, regarding both our website and our distribution center. Assist with answering customer calls and inquiries that come in via the customer service phone number. Responding to customer questions and inquiries that come in and corporate forms. Ensuring that our physician accounts receive the necessary materials and guidance needed to launch and successfully maintain their Online Physician Store. Work with our Operations team to monitor and review orders and inventory levels at our distribution center.
Knowledge, Skills & Abilities:


Excellent verbal and written communication skills. Ability to learn new software. Detailed and accurate data entry. Minimum of 1-2 two years' Customer Service preferred, willing to train Skin care, cosmeceutical or pharmaceutical industry experience is preferred. Experience with NetSuite, Shopify, Gorgias or other virtual chat feature. Knowledge of Microsoft Suite: Word, Excel, PowerPoint, Teams. Demonstrates success resolving customer conflict and ability to problem solve * Enjoys working with customers in a fun, fast-paced work environment.