Job Description

Website Link - https://www.redeemer.ca/about/careers/box-office-campus-services-coordinator/ *Please read the carefully. Incomplete applications will be rejected* For 40 years, Redeemer University has stood out across Canada for its commitment to a Christian undergraduate liberal arts and sciences education that develops the whole person. Rooted in a Reformed Biblical worldview, and including a diverse community representing over 50 Christian denominations, Redeemer seeks to answer the fundamental questions about where we fit into God\xe2\x80\x99s story while it prepares students to engage in society\xe2\x80\x99s biggest challenges. A rigorous academic program with an interdisciplinary core is supported by a vibrant community characterized by caring discipleship. The result is an enriching and transformational educational experience integrating faith, learning and service. Redeemer offers 34 majors and streams that lead to either a Bachelor of Arts, Bachelor of Science, Bachelor of Education, Bachelor of Kinesiology or Bachelor of Business Administration degree. Redeemer currently serves nearly 1,100 students and its faculty are engaged in teaching, service to the community, and research, some of which is supported in part by the Natural Sciences & Engineering Research Council of Canada (NSERC), the Social Sciences & Humanities Research Council of Canada (SSHRC), and other funding agencies and donors. A privately funded and publicly chartered institution, Redeemer offers excellent Christ-centred undergraduate teaching, strong investments in research, rich student-faculty interaction, and unique opportunities for experiential and holistic learning. As a member of Universities Canada, Redeemer produces graduates who are accepted into graduate programs across the continent and beyond. In recent national surveys, Redeemer students have ranked the school as one of the top universities in Canada for overall student satisfaction, especially for providing a nurturing and challenging academic environment along with its warm on-campus community. Located on a beautiful 86-acre campus in Hamilton, Ontario, Redeemer operates under a charter from the Government of Ontario and is a member of Universities Canada (UC), the Council for Christian Colleges and Universities (CCCU), and the Canadian Council of Christian Charities (CCCC). The Position Reporting to the Assistant Director, Campus Services, the Box Office & Campus Services Coordinator is responsible for the daily administration, and operation of the Campus Services office and the associated services, including Box Office, guest accommodations and UStores. The Coordinator supports the administrative functions in the Campus Services Department. Please note that this is a Temporary / FT role Responsibilities

• Box office and front desk operations, including cash-handling responsibilities, setting up events in the ticketing system, ticket sales transactions, and a good working knowledge of current and upcoming events.
• Coordinates the daily operation of the Campus Services front desk operations and maintains a high level of customer service and ensures consistency and resolves day to day issues that may arise.
• Taking, canceling, and changing room reservation requests. Investigating and resolving customer complaints or questions. Processing guest departures including calculating changes and receiving payments.
• Maintains regular communication with clients throughout the conference and/or event and takes a leading role in resolving problems experienced by clients.
• Maintain the ecommerce operations for Campus Services.
• Processes and assigns locker rental purchases.
• Coordinates the distribution transit passes via Presto and HSR processes.
• Provides customer service to guests, clients and internal colleagues by answering questions, phone calls, emails, and accommodating walk-in guests in a friendly and professional manner. Is responsible for ensuring each person who calls, emails or visits our office has their requests heard and responded to in a timely manner by following the processes already in place.
• Prepares monthly reports and post event reconciliations of the Box Office.
• Prepares deposits, invoicing and internal transfers for all events and guest accommodations. The Coordinator communicates with the Finance Department to ensure that all deposits, refunds and site sales balance.
• Is cross trained in and able to assist with the operation of the OneCard program.

Preferred Skills and Attributes

• Excellent customer service skills.
• Strong organizational and problem solving skills.
• Excellent oral and written communication skills.
• Strong computer skills are essential.
• Ability to perform complex tasks and to prioritize multiple projects.
• Accuracy and attention to detail.
• Ability to preserve and maintain confidentiality of client information.
• Ability to work collegially at all levels, exercising tact and diplomacy, at times in stressful situations.
• Flexible working hours, including some evening and weekend work.

Education, Training & Certifications

• University Bachelor\'s Degree or Community College Diploma preferred.
• Previous experience in a professional office setting.
• Ticket sales, theatre front of house and/or hotel front desk experience is an asset.

Other Requirements

• Understanding of Redeemer University (mission, values, and Reformed Christian identity).

The Application Process Applicants are requested to email their application materials (cover letter, resume, and statement of faith) in one combined pdf document. The statement of faith should articulate your faith perspective and its relation to the mission of Redeemer University. A range of qualifications will be evaluated including distinguishing characteristics that demonstrate congruence with Redeemer\xe2\x80\x99s identity as a university in the Protestant and Reformed Christian tradition. Only applicants selected for an interview will be contacted. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Job Types: Full-time, Fixed term contract, Seasonal
Contract length: 6 months Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Ancaster, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person Expected start date: 2023-04-17