Job Description

Background

As the largest post-secondary institution in northern Alberta, Northwestern Polytechnic is a natural point of convergence for knowledge, skills, creativity, and collaboration. Striving to spark and empower success, NWP's mission is geared towards both individual and collective progress. NWP offers a wide variety of engaging and in-demand academic programs in certificates, diplomas, apprenticeships, and degrees. We exist wholeheartedly for the domestic and international students who call our campuses home, the distinctive communities and industries we serve, and the staff and faculty who honour us with their expertise and insights every day. While our potential as one of Alberta's newest polytechnics is ever-growing, we recognize the importance of having authentic and highly effective contributors by our side. We are currently recruiting individuals who are inspired by opportunity, driven by results, and aligned to NWP's core values of being responsive, innovative, and connected. Finding your fit in one of our specialized schools or departments means a bright future with competitive compensation, attractive benefits packages, reliable networks, high quality of life, and unparalleled learning community experiences. If you are looking to transform the post-secondary landscape with polytechnic education, research, and partnerships, Northwestern Polytechnic is your employer of choice.

The Role

Our Campus Receptionist is responsible for overseeing main reception, providing a warm welcome and help for internal and external custumers, including wayfinding, recruitment information, arranging tours, and associated customer needs. The Campus Receptionist will work closely with the Dean of Skilled Trades and the Assistant to the Dean of Skilled Trades to meet the needs of NWP Departments and the needs of external customers.


This position is the first point of contact with students, staff, and members of the public at NWP's Fairview Campus for in-person and telephone inquiries. It requires initiative, a strong focus on customer service, and an understanding of client needs as well as scope of work within each department at NWP.


There is a requirement for this position to work outside the normal hours of work and/or work hours beyond regularly scheduled hours to meet organizational support needs of on-campus meetings and events.

What We Offer

NWP offers lifelong learning opportunities through professional development & wellness programs, a competitive salary and compensation package, and a student-centered culture that is vital to our community. Consider joining Canada's newest polytechnic, committed to be the most entrepreneurial polytechnic by 2034.


Job Requirements

Responsibilities

Performing administrative duties at a confidential level, including reviewing, composing, and typing correspondence and other related materials; making meeting arrangements, scheduling appointments, maintaining calendars, travel arrangements; filing, tracking documents, mail, data entry and report preparation. Greeting in-person visitors and addressing or referring inquiries from staff, students, faculty, and the community. Responding to general telephone inquiries and addressing or referring individuals to appropriate resources. Presenting a professional and friendly image of NWP that is innovative and responsive to the needs of our customers. Support recruitment opportunities and future students Ensuring customer service is continually improving and any customer complaints are resolved in a timely fashion. Coordinating support of campus events and activities (these events may occur outside normal working hours). Reconciling expense claims, payment requests, travel reimbursements, invoices and internal transfers. Maintaining supplementary supplies for the department. External rentals - including providing customer information and assistance, contracts and bookings Assisting other NWP Departments within scope of work as required and approved by supervisor.

The successful candidate will have Post-Secondary education, with a certificate in Office Administration or equivalent and 6 months of related customer service and/or administrative work experience.


Necessary skills and attributes to be successful in this role include:


Proficiency in Microsoft Office applications such as Word, Excel, PowerPoint and Outlook as well as Zoom videoconferencing and telephone systems. Strong organizational and multi-tasking skills; ability to prioritize time-sensitive tasks. Excellent communication and customer service skills. Ability to build strong relationships across the organization with a high level of integrity, professionalism, and accountability. Event support experience is considered an asset.

How to Apply

Only applications received electronically via the Northwestern Polytechnic website will be considered.


We review all applications to select candidates whose qualifications and experience most closely meet our needs.


Only applicants selected for interviews will be contacted. For general inquiries, please contact HR at humanresources@nwpolytech.ca.

Thank you for applying to Northwestern Polytechnic!