Job Description

National Institute is a leading beauty and health school that specializes in offering diploma training in Aesthetics, Massage Therapy, Hairstyling, Ayurveda, and PSW to name a few. We are currently looking for a Campus Manager who will become a part of our team. We are close-knit team that values integrity, hard work, accountability and innovation.

Please note that the school is located in Brampton, Ontario and you will be working from this location and office.

The Campus Manager role requires a candidate who possesses a high degree of professionalism, strong work ethics and high accountability. If that sounds like you, read ahead!

What you can expect to do in this role:

- provide excellent customer service to prospective students

- respond to student inquiries in a timely manner via phone, email, social media, including follow-up calls on daily basis

- convert prospective students into enrollments successfully for diploma and certificate programs as per admissions targets (as applicable)

- create and maintain student files from admission time to graduate time

- organize student orientations and assist with marketing/social media as required

- be proactive in responding to emails pertaining to the ministry, and coordinate with the relevant authorities/personnel to keep track of any new requirements for programs

- stay informed and apply any new requirements or updates to day-to-day business and processes to stay in compliance, keeping the team update to date on new announcements or requirements

- compile, review and submit all required documentation needed for program changes, approval and program delivery purposes under guidance of Director

- assist in successfully fulfilling and managing inspections conducted by program or ministry authorities to ensure compliance

- ensure student files and instructor files are up to date and maintained as required by the ministry

- ensure student evaluations and instructor evaluations are performed on a regular basis in coordination with the Director and that the feedback is shared and applied

- liaise and network with ministry personnel to maintain strong interpersonal relationship with them

- assist the Director in conducting regular audit of student file and admissions tracking to make sure the team members are working as required

- work with the Director to lead and manage new program approvals on PARIS and with the Ministry inspector as needed

- participate in hiring process of instructors or other administrative staff, marketing or internal events as needed

- guide the admissions or administrative team to ensure they align with the requirements of the business and the ministry

- organize and lead staff meetings and required

- collaborate with product partners and vendors to build and maintain partnerships, facilitate product adoption and staff training

- coordinate campaigns with the digital marketing team to align with business goals

- responsible for ensuring abidance with Covid-19 safety and health measures as applicable in the peel region and for post-secondary institutions under the guidance of the Campus Manager or Director

- coordinate with product or service partners, ensuring smooth operation of partnership and requirements

- problem solve and employ conflict resolution techniques to address any students concerns or problems

Skills

- manage multiple tasks efficiently and successfully

- be able to work under little supervision and as a team

- be able to work effectively under deadlines and pressure

- strong attention to detail

- excellent work ethics

- high level of professionalism in communication and behaviour

- good command of business writing and communications, with special attention to grammar, spelling

- excellent working knowledge of MS office suite, social media, adobe photoshop, Zoom/Google Meet is required

- working knowledge of Facebook, Instagram, YouTube, Twitter

- punctuality is a must

- exceptional ability to resolve conflicts and problem-solve

- ability to take ownership of work and responsibility and deliver results is critical

Education & Experience

- Bachelor's degree in business, commerce or marketing

- At least 3-4 years experience working at a private/public college or university in an admissions or leadership role is mandatory

- at least 2 years experience in a client-facing, consultative sales role

- at least 2 years experience in a client-service role

- strong experience working with cross-functional teams and partners

- vast knowledge of education industry and applicable regulations/laws

- mandatory experience working in the Canadian setting among diversity, good understanding of Canadian work ethics, processes is required and highly critical

- resourceful with a strong network

- strong knowledge of admissions or sales cycle

- valid G class driver's licence and access to a vehicle

- social media management experience an asset

- fluency in English is mandatory, other languages an asset

This is a permanent role and the salary is negotiable, depending on experience and performance.

Work remotely

No
Job Types: Full-time, Permanent

Pay: From $49,000.00 per year

Benefits:

Dental care Extended health care On-site parking Vision care
Ability to commute/relocate:

Brampton, ON L6T 5B9: reliably commute or plan to relocate before starting work (preferred)
Education:

Bachelor's Degree (required)
Experience:

private career college: 3 years (required) program delivery or management: 3 years (required)
Licence/Certification:

beauty or health care certification (preferred)
Work Location: In person

Expected start date: 2025-04-14