Call Centre Supervisor
Calgary, AB, CA, Canada
Job Description
Education: Experience:
Education
-------------Secondary (high) school graduation certificate
Tasks
---------Co-ordinate activities with other work units or departments Establish work schedules and procedures Examine and verify the accuracy of work Identify workers' training needs Prepare and submit reports Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality Train staff/workers in job duties, safety procedures and company policies Conduct performance reviews Perform same duties as workers supervised Co-ordinate, assign and review work Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery Supervise, co-ordinate and schedule (and possibly review) activities of workers
Supervision
---------------Customer service clerk Working groups
Personal suitability
------------------------Accurate Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Interpersonal awareness Judgement Organized Reliability Team player
Experience
--------------7 months to less than 1 year Duree de l'emploi: Permanent Langue de travail: Anglais * Heures de travail: 40 hours per week
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Job Detail
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Job IdJD2722203
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCalgary, AB, CA, Canada
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EducationNot mentioned