Job Description

GFL Environmental

is looking for an enthusiastic and experienced

Call Centre Representative

to join our dynamic team

in Coquitlam, BC!

The Job:

GFL Environmental is looking for a Customer Service Representative to join our Call Centre Team in Coquitlam, British Columbia. In this role, you will be the first point of contact for our customers, assisting with account management, handling inquiries, and promoting GFL's waste services to businesses and industrial establishments.

About GFL Environmental

GFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Our employees, known as "Team Green," are united by a shared purpose: making our customers and communities Green for Life! At GFL, we invest in our people and provide opportunities for career growth, building a positive, supportive work environment.


Working for GFL is more than just a job--it's an opportunity to grow your career, form lasting relationships, and make a tangible difference every day.

Why Join TEAM GREEN:

Competitive salary and comprehensive benefits (health, vision, and dental) Life insurance and retirement savings options Ongoing learning and development opportunities Career advancement potential within a growing company Team-focused and supportive work environment

Key Responsibilities

Resolve customer inquiries on first contact and follow up when necessary Navigate multiple phone systems and email platforms efficiently Process payments and update customer accounts Schedule appointments and handle inquiries for sales representatives Assist sales team by tracking customers and preparing quotations Maintain strong relationships with internal and external customers Represent GFL Environmental in a positive and professional manner Complete additional tasks as assigned by management

Qualifications

High school diploma required; post-secondary education an asset 1-2 years of customer service or call center experience preferred Strong communication, multitasking, and problem-solving skills Professional phone etiquette and ability to handle challenging situations Familiarity with CRM and call center software is an asset Positive, customer-focused attitude with strong teamwork and independence Detail-oriented, organized, and able to thrive in a fast-paced environment

Work Schedule

Full-time position with shifts typically Monday to Friday, 8:00 AM-5:00 PM Occasional Saturdays, evenings, or weekend shifts may be required based on business needs Flexibility in start/end times may be needed; advance notice will be provided for any changes

Advantages to working at GFL:

Unique access to diverse career pathways and internal growth opportunities Contribute to the sustainable growth of your community through the Full Circle Project Experience innovation through our first fully electric truck, now in operation. Benefit from a network of 20,000+ employees across North America Be part of a publicly traded company (on NYSE & TSX), benefitting from our growth trajectory

How to Apply:

Ready to join Team Green? Please submit your resume and cover letter through our online application portal. We appreciate all applicants, but only those selected for an interview will be contacted.


#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contactmyworkdayrecruitment@gflenv.com