Call Centre Operators
Calgary, AB, Canada
Job Description
- Global Technology Company
- Calgary Based Roles
- These Position are Full Time In Office
About Us
Stride provides world-class lottery management services and technology to charities and non profits across Canada.
Stride Management is part of the Jumbo Interactive Group: A $1billion market-cap Australian PLC, with a 300+ strong multi-disciplinary team, working with leading non-profit and government lottery organisations across Asia-Pacific, Europe and North America.
What Will You Be Doing?
You will be the front-line voice of our lottery projects, providing the initial impression to our customers. You will take calls for lottery ticket orders, enter purchaser data into the system, verify the data entered, open incoming mail orders, and complete data entry for mail-in orders.
In Addition You Will:
- Answer phones and respond to customer inquiries,
- Complete data entry and verify customer lottery ticket order information,
- Provide ticket purchasers with lottery campaign information as detailed in the project reference binder,
- Complete Freshdesk support tickets for customer service inquiries.
- Courtesy Outbound reminder calls,
- Assist with opening, review, and sorting of incoming lottery ticket mail orders,
- Customer service experience
- Flexibility, adaptability and reliability,
- Strong problem solving skills,
- Skills in Microsoft 365 and Sharepoint,
- Freshdesk knowledge (desirable),
- Ability to type quickly and efficiently,
- Ongoing Part-time casual positions with a variety of shifts available across 7 days a week, from 8am to midnight (Majority of these roles will be evening and weekend hours).
- Hourly Rate of $16.30
We pride ourselves on offering a wide variety of benefits to our staff. In joining our team, you can expect:
- A comprehensive benefits package, including health, dental and insurance coverage.
- Commitment to Diversity, Equity and Inclusion across the employee career journey,
- An Employee Assistance Program where you can access counselling and coaching sessions,
- Focus on talent management, including career and skills development,
- Health & Wellbeing activities,
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Job Detail
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Job IdJD2164439
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCalgary, AB, Canada
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EducationNot mentioned