Job Description

Working Title: CALL CENTRE OPERATOR, On Call, Shell, Calgary, AB
Employment Status: On-Call (PRN, Per Diem, Casual)
Starting Hourly Rate: $23.00 per hour
Address: Suite 4000 500 Centre Street SE Calgary, AB T2G 1A6 Calgary AB T2G 1A6
New Hire Schedule: 7:00-4:00
ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group Canada operating in the business & industry sector. Along with providing IFM services to the Canadian Headquarters of several multi-national businesses, ESFM's list of clients include household names in the Telecommunications, Entertainment, Pharmaceutical, Gas & Oil, Food Processing and Automotive markets.
ESFM self-performs 80% of all IFM solutions provided to clients. This model creates a consistent hospitality experience for our clients, resulting in higher engagement and productivity from their employees.
Job Summary
How you will make an impact:
You will be responsible for serving as a customer service representative in a call center and providing work order management support for staff/customers.
As a Call Centre Operator, you will be:

• Answer the telephone, respond to customer emails, and provide general assistance to customers
• Enter and submit information relating to facilities maintenance, space planning and other requests
• Process a wide variety of service transactions and uncover existing or future needs through proactive interactions
• Basic Microsoft Excel reporting

About you:

• Strong communication skills (verbal and written)
• Excellent telephone etiquette and listening skills
• Proficient in Microsoft Office: Word, Excel, Outlook
• Detail oriented
• Experience working in a call center environment before is an asset
• Ability to provide outstanding customer service to the client

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact for further information.

Skills Required