Job Description

Canada Vein Clinics is looking for a full time reception/Call centre agent to work in our clinic located at our Richmond Hill Clinic. We are looking for a motivated, self directed individual who works well independently within a team setting. Duties include:

• Greeting patients
• Answering incoming phone calls
• Converting new callers to consultations (training provided)
• Calling referrals to set up appointments
• Scheduling appointments - consultations, procedures, ultrasounds
• Daily reporting
• Use of Microsoft Office, email, internet
• Marketing
• Other duties as assigned

Qualifications needed:

• At least 1 year office admin experience or call center experience
• Prepare a short video about your self and how you see yourself being a good fit with us and any ideas you have that you think will be an asset to your role and the company.
• Ability to multi-task in a very busy environment, meeting scheduled
• Excellent phone manner
• Willingness to learn
• Excellent communication skills - written and verbal
• Excellent organizational skills
• Professional manner with engaging with patients on the phone/in person
• Ability to interact with a multi disciplinary team
• Proficient in using Microsoft Office (Word, Excel) and Email
• Experience using AbelMed and Simms would be an asset, but not necessary

Job Types: Full-time, Contract Salary: $18.00 to $19.00 /hour Scope of Work:

• Answering inbound calls
• Making outbound calls
• Using scripted dialogue
• Providing first-tier customer support
• Providing second-tier customer support
• Meeting productivity metrics such as average talk time, average handle time, phone availability, call abandonment rate, and call quality
• Resolving customer conflicts
• Learning technical/industrial information and applying it for caller\'s benefit
• Performing other clerical tasks

Work Remotely

• No

Job Types: Full-time, Part-time
Part-time hours: 20 - 30 per week Salary: $18.00-$19.00 per hour Benefits:

• Extended health care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift

Experience:

• Customer relationship management: 2 years (required)

Language:

• other languages (preferred)

Work Location: In person Expected start date: 2023-05-22