Job Description

Hi, we\xe2\x80\x99re HUB!

We are proud to be ranked 5th among the world\xe2\x80\x99s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you\xe2\x80\x99re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy \xe2\x80\x93 so you\xe2\x80\x99re ready for tomorrow.

The Opportunity!

Do you have an entrepreneurial spirit that enjoys being challenged by the opportunity to grow the business while simultaneously investing in the development and success of others? If so, this is the CAREER for you!

We are seeking a proactive, innovative, and results-driven Call Centre Manager to lead our team of insurance sales professionals. Based out of our newest flagship location in Abbotsford B.C., you will lead a distributed team to deliver best-in-class client experience. A coach and a motivator, you will drive the business forward through your leadership and focus on the vision, goals and purpose of this team. You will seek out efficiencies and drive improvements to our processes ensuring our service offering meets and exceeds client expectations.

A day in the life -

Business Development:

Execute on annual business plan in order to exceed targets and maximize every opportunity for growth.

Drive initiatives to expand existing client relationships by promoting additional insurance products and services.

Develop and implement strategies to enhance client satisfaction and ensure high retention rates.

Actively participate in both the business and industry communities to build a network of contacts that improve the presence and reputation of the branch and organization.

Talent Management:

Provide a positive work environment that attracts, retains and motivates talent.

Inspire your team to excellence in order to deliver a best-in-class client experience.

Ensure high employee engagement through recruiting, talent management, development, and career planning.

Support the team to achieve their highest performance potential.

Commit to continued learning & development.

Identify and develop future leadership talent (Supervisors, Leads, Managers).

Operational:

Work closely with other departments to ensure seamless communication and cooperation for a holistic approach to client satisfaction.

Generate and analyze reports to track sales metrics, team performance, and client satisfaction, providing regular updates to senior management.

Ensure adherence to regulatory requirements and company policies within the industry.

Manage day to day operational aspects of the team including corporate branding and profit & loss statements.

What you will bring to our team \xe2\x80\x93

Team-orientated perspective and pacesetting leadership style.

Ability to cultivate strong and productive interpersonal relationships both internally with your team and externally with your clients.

Strong organizational skills allowing you to juggle multiple competing priorities on a daily basis.

Excellent communication skills.

Proven experience in a call center environment, preferably in a sales leadership role.

5+ years insurance brokerage experience preferred.

Level 2 insurance license.

Industry designation (CAIB, CIP, FCIP, CRM).

Salary Expectations -

The expected salary range for this position is $65,000 to $85,000 and will be impacted by factors such as the successful candidate\xe2\x80\x99s skills, experience and working location, as well as the specific position\xe2\x80\x99s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Why Join HUB?

Do you enjoy making friends? We love making friends; join our team of amazing people who all get along and thrive together!

We work hard and play hard! Get ready for our Staff Holiday Parties!!

Paid day off for your birthday \xe2\x80\x93 we want to celebrate you!

Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities.

Room to grow within the organization.

Lots of company perks, benefits, RRSP matching and great compensation

Your future with HUB \xe2\x80\x93

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement.

At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.

What makes us different than all the rest?

Our Vision: To be everywhere risk exists \xe2\x80\x93 today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

• Entrepreneurship: We encourage innovation and educated risk-taking.

• Integrity: We do the right thing every time.

• Teamwork: We work together to maximize results.

• Accountability: We measure and take responsibility for outcomes.

• Service: We serve customers, communities and colleagues.

If you value what we value, and like the perks along the way \xe2\x80\x93 Apply TODAY!

The employment offer is contingent upon completion of a successful background check.

HUB is a company where your contributions will make a difference. We invite you to learn more about our team at . If you require any accommodations during the hiring process, please reach out to to request this. Only candidates selected for an interview will be contacted.

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Department General Management

Required Experience: 5-7 years of relevant experience

Required Travel: Up to 25%

Required Education: High school or equivalent

Hub International