Job Description

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Job ID:

J1122-0179

Job Type:

Temporary Assignment or Contract

Duration:

12 mois / 12 months

Job Category:

Client service

Open Positions:

1

Faculty / Department:

Facilities / Integrated Facilities Management

Campus:

Main campus (downtown)

Union Affiliation:

Support Staff (SSUO)

Date Posted:

November 10, 2022

Closing Date:

November 20, 2022

Hours per week:

35

Salary (Grade: 06) Hiring salary range
$49,167-$62,104

*Job title under review

The University of Ottawa-A crossroads of cultures and ideas

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.

We are one of Canada's top 10 research universities-our professors and researchers explore new approaches to today's challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong!

About the faculty/service: Facilities

Facilities services are characterized by a dynamic and creative growing team where the winds of change are blowing, offering people like you opportunities to use your leadership and innovation skills to contribute to the achievement of their inspiring mission: to deliver best in class research infrastructure, reshape campus life and student experience, and provide a sustainable environment for students, researchers, teachers and community.

Position purpose:

Reporting to the Senior Director, Integrated Facilities Management, the incumbent coordinates and receives service requests, by telephone, Internet or in person, from the University community and the general public. Immediately assigns a priority to requests and directs them to the responsible sectors based on the priority level. The main objective of the position is to accurately identify the nature of the service request, inform clients, if needed, and coordinate respective staff in providing service.

In this role, your responsibilities will include:

• Represent the Facilities Department to clients, act as a gateway to the university community and the general public.
• Enter requests received into the computer system. Question and guide clients in order to properly formulate the reason for their request, the location assigned, assign a priority and route the request to the appropriate area.
• Review, approve and route requests that are entered into the system by clients with access to the work order management system, identifying priorities and needs.
• Perform general office work such as filing, mail distribution, work order distribution, photocopying, faxing, etc.

What you will bring:

• Knowledge of the regulations governing the responsibilities of the position, usually acquired through postsecondary education or equivalent experience
• Knowledge of the campus would be an asset
• Demonstrated experience in effective communication in a customer service position
• Experience managing priorities to meet strict deadlines
• Experience in problem-solving and conflict resolution
• Experience preparing statistical reports and other bilingual administrative documents
• Experience using computer systems and software, such as Windows, databases, word processors, data entry software to create work orders (MAXIMO), email and Internet
• Demonstrated ability to be flexible and autonomous
• Demonstrated ability to handle tasks effectively and with accuracy despite frequent interruptions
• Ability to work quickly under pressure
• Bilingualism - French and English (spoken and written)

Key Competencies at uOttawa:

Here are the required competencies for all or our employees at uOttawa:
Planning: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

#LI-Onsite

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We are at our best when everyone has a seat at the table, and when we are made to feel like we belong. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click to find out more.