Answer customer inquiries via phone and email.
Resolve customer complaints and provide accurate information.
Process orders, returns, and transactions.
Meet performance metrics such as call handling time and customer satisfaction.
Maintain accurate records of interactions.
Requirements:
High school diploma or equivalent.
Previous customer service or call center experience (preferred).
Strong verbal and written communication skills.
Ability to handle a high volume of calls professionally.
* Basic computer proficiency.
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