Job Description

About the Company

With more than $3 billion in home improvement loans issued to over 500,000 Canadians, Simply Group ( ) provides consumers with industry leading, high-efficiency, home comfort equipment and financing solutions, to modernize their residential properties. Simply Group knows that its people are its greatest asset and is proud to be Great Place to Work-Certified since 2016, that is 8 years in a row now, including Best WorkplacesTM for Women in 2021 and 2023. Being Great Place to Work\xc2\xaecertified creates a sense of unity within our team. We are proud to showcase this badge of honour because it reflects the contributions made by our employees to create a world-class community and culture. At Simply Group, our goal is to maintain an inclusive work environment and workplace culture as we believe it is truly the foundation of our success. Our goal is to always stay driven, passionate, confident, trustworthy, grateful, and respectful, as delivering top-notch customer service and maintaining a positive work ethic is extremely important to our team. Our lines of business are smashing the status quo and raising the bar in consumer lending. We take an innovative look at the whole picture to offer innovative, comprehensive solutions that break down barriers and improve the lives of our customers and our dealers.

We offer a competitive salary, monthly bonus opportunities and company paid group benefits.

Our Company is looking for Call Centre Agents to join our team.

Responsibilities

• Perform duties and responsibilities with our customers\xe2\x80\x99 satisfaction as your number one priority;
• Handle customer complaints respectfully and professionally;
• Provide sufficient answers and solutions to all customer queries;
• Redirect customers to appropriate departments and teams when appropriate;
• Identify customer questions, complaints, concerns, and overall needs;
• Ensure all voicemails are answered immediately;
• Maintain professional relationships with customers through ongoing excellent customer service;
• Follow up with callers on complaint/question status, ensure resolution;
• Collaborate with call center team members, sales team members, and other company departments to ensure overall customer and product satisfaction;
• Follow all communication procedures, policies, and guidelines during every customer interaction.
• Field incoming calls in a timely manner throughout shift;

Requirements

• Ability to work in a fast paced environment;
• Minimum of one year call centre experience;
• Ability to work in a team environment and in an ever-changing environment along with the ability to prioritize multiple tasks;
• High school diploma or equivalent;
• Excellent communication and organizational skills required;
• Must be detail oriented;
• Problem solving skills;
• Familiarity with web based systems considered a plus
• Ability to multitask;
• Time management skills

All candidates will be considered, however only qualified candidates will be contacted. Simply Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Simply Group is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Team will work with applicants requesting accommodations at any stage of the hiring process.

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