About Us: Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company in the financial sector, with over 350 employees in 4 offices across Canada. Position Overview We are currently seeking hard working, energetic, professional individuals to work as a Debt Counsellor. The main objective of this position is to provide debt recovery services for a variety of large clients. Responsibilities
Contact consumers via the telephone to arrange payments for past due accounts
Assist clients by proposing solutions to address financial objectives such as, debt management
Research and evaluate consumer\xe2\x80\x99s financial status, credit and ability to repay the loan
Complete initial trace work using online tools and account systems
Follow regulations and guidelines as per provincial, federal legislation and client specific directives.
Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement
Complete credit and loan information
Clearly and concisely document the details of each call
Request statements on delinquent accounts and forward irreconcilable accounts for legal action
Review and update credit and loan files
Other duties as assigned
Requirements
Experience in a call center environment is an asset
Good communication skills \xe2\x80\x93 both verbal and in writing
Good listening skills
Good negotiation skills
A compassionate and empathetic approach
Being able to maintain an objective/non-judgmental position even when talking with clients about emotional/ difficult situations
Strong knowledge of computers and office software
The ability to achieve performance targets
Be able to work shifts (evening and/or weekends) on a rotating basis
What We Offer:
Competitive salary
Commission, contests and bonus plans
Paid training
Vacation within the first year
Great benefits including medical, dental and optical plans
Friendly and fun work environment
Opportunities for advancement
Please be advised that as per security guidelines, employees cannot hold an active security guard license and work in debt collections.
Total Credit Recovery Limited is proud to be an equal opportunity employer. We are committed to offering equal employment opportunities and fostering an inclusive, equitable and accessible environment. We welcome applications from persons representing the diversity of our community. Please notify us if you require accommodation at any time during the recruitment process. For more on this and other employment opportunities at Total Credit Recovery Limited please visit our website: https://www.tcr.ca/en
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.