Job Description

We are Entrust.

The Entrust Difference Starts with our People, our Entusters.



We are searching for a passionate and seasoned

Service Manager

to join our leadership team. This role is ideal for an operations leader who thrives in a fast-paced, dynamic environment and is dedicated to delivering high-quality care while managing a diverse team of caregivers. If you're adaptable, open-minded, organized, and a natural leader, this is the perfect opportunity for you.



This hybrid role offers the flexibility to work from home while staying available for on-site needs. Although core hours are Monday to Friday, additional hours and on-call responsibilities may be required to support your team and clients effectively.



At Entrust, our mission is to empower the individuals we serve while fostering a culture of continuous learning and growth. We are committed to creating a trust-based, high-performance, and results-driven environment. We believe that our success hinges on the continuous development of our Entrusters. Join us in transforming specialized care for individuals with developmental disabilities across North America.

What will you do?

Client-Centered Management:

Engaging directly with various stakeholders (agencies, families, professionals) to support clients with developmental disabilities, ensuring their needs are met in line with Entrust's values and best practices.

Team Oversight:

Leading a team that includes Community Disability Support Workers (CSW), Community Access Coordinators (CAC), and Assistant Managers and overseeing 5-7 residential programs or community access placements. This entails providing ongoing coaching, feedback, and professional development.

Operational Coordination:

Ensuring all documentation is accurate and timely, monitoring placements, and creating transition plans as needed. The SM is also responsible for handling client and employee issues.

Reporting and Regulatory Compliance:

Writing professional reports and correspondence, applying regulatory requirements, and working with data to make informed, independent decisions.

Communication and Advocacy:

Respond to emergencies and critical incidents according to the established protocols. Address concerns and conflicts promptly and professionally. Provide guidance and support to staff during challenging situations and ensure follow-up actions and debriefings after incidents.

Regional Travel and Program Coordination:

Travel across multiple program homes in Calgary, providing hands-on oversight and support. Occasional travel to Edmonton is required as needed. Foster a collaborative and cohesive environment among program teams, ensuring consistent service delivery and maintaining high standards across all homes.

What are we looking for?

Education:

Post-secondary education in Business, Hospitality, Human Services, or a related field is an asset.

Leadership Experience:

Prior experience managing diverse teams, especially in care or operations, is required.

Industry Knowledge:

Experience working with individuals with developmental disabilities is a strong asset.

Communication Skills:

Exceptional communication and prioritization skills, with the ability to navigate regulatory requirements.

People-Focused Leadership:

Proven ability to build trust-based relationships and foster collaboration.

Organizational Savvy:

Strong organizational and prioritization skills to meet fast-paced timelines and ensure quality service.

Analytical Mindset:

Ability to gather and analyze data for informed decision-making.

Inclusive Leadership:

Committed to maintaining a safe, respectful, and inclusive work environment.

Driving Credentials

: A valid Alberta Class 5 driver's license, along with a personal vehicle that has current Alberta registration and $2 million in third-party liability insurance for client transport, may be required.

Employment Conditions:

Job offers are contingent on providing proof of your legal eligibility to work in Canada. This includes: +

Identity Verification:

You must provide proof of identity and legal authorization to work in the position for which you are hired.

Required Documents:

As part of the hiring process, you will need to submit the following documents, obtained within the last 3 months: + Police Information Check with Vulnerable Sector.
+ Child & Youth Intervention Record Check.
+ Intermediate First Aid / CPR Level C Certification.

These documents must meet Entrusts standards and are the candidate's financial responsibility to obtain prior to hiring.

Position Highlights

Salary:

$ 60,000.00 annual compensation

Reports to:

Program Manager

Location and Hours of Work:

+ This position has a combination of working from home, office, and on-site at residences in Calgary. Occasional travel to Edmonton is required as needed.
+ As this is a Managerial role, it is exempt from OT and brings with it the responsibility of being on call along with additional hours, as needed.

Start Date:

As soon as the suitable candidate is identified.

This position will be posted both internally and externally.

Ready to Make an Impact?

If you are ready to make a difference and foster a high-performing workplace, apply now to be part of our mission at Entrust.



Entrust is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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Education

RequiredSome post college or better
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Licenses & Certifications

RequiredChild Youth Intervention Police Record Check * First Aid, CPR, Level C