Job Description

About us

ACE Coffee Roasters is a coffee-centred organization based in Edmonton, AB that specializes in coffee roasting, classes, beverages, gear, and assorted baked goods. We take pride in delivering consistent products and services in accordance with ISO standards. We aim to remain a key player in the Alberta food and beverage industry through continuous improvement and refinement, with a focus on precision and accuracy.

Our company believes in the following:

Quality First Integrity Fairness Professionalism Willingness Self-Motivation

Job Overview

This posting is for our Garneau location. The Cafe Manager at ACE Coffee Roasters plays a pivotal role in overseeing daily cafe operations, maintaining quality and service standards, and supporting the development of your team within the company. This role involves mentoring, coaching, and guiding Baristas to ensure they excel and are prepared for future responsibilities. The Cafe Manager works directly with our Operations Manager.

Responsibilities

:

Oversee all daily cafe operations, ensuring smooth workflow and service. Implement and enforce company policies, operational procedures, and health and safety compliance. Monitor cafe performance and implement operational improvements based on collaboration and/or directives from the Operations Manager. Recruit, onboard, and train employees to ensure alignment with company standards. Conduct performance evaluations, provide constructive feedback, and support staff development Manage staff schedules, approve shift changes, and ensure proper coverage while fostering a positive work culture. Ensure exceptional customer service and uphold ACE Coffee Roasters' quality standards. Handle customer complaints and feedback professionally, implementing improvements as needed. Monitor service speed, quality, and guest satisfaction to ensure a consistent experience. Monitor inventory levels, track product usage, and order stock for your location. Support cost control efforts by identifying inefficiencies, monitoring waste, and ensuring return or refund procedures align with company policies. Execute in-store marketing strategies and seasonal promotions as directed

Skills, Knowledge, and Attributes:

Strong leadership, team management, and problem-solving High-level decision-making and multitasking ability Proficiency in staff training, performance management, and financial oversight Cafe operations, food handling regulations, and safety compliance Customer service excellence, quality assurance, and marketing strategies Budgeting, cost control, and community engagement tactics Professionalism, accountability, and adaptability in leadership Commitment to continuous learning and staff development

Qualifications, Education, and Experience:

Minimum 2 years of experience in a cafe or hospitality management role Understanding of health and safety regulations and compliance. High school diploma or equivalent required; post-secondary education in hospitality management preferred. Participation in professional development training preferred. Ability to work flexible hours, including evenings, weekends, and holidays.

Certificates, Licenses and Registrations:

First Aid/CPR certification (preferred) Lifting and carrying supplies up to 50 lbs.

Work Environment:

Cafe setting with direct customer and team interactions. Exposure to heat, noise, and food preparation areas. Fast-paced environment requiring adaptability. Flexible scheduling, including weekends and holidays.
If you are a passionate leader with a strong background in restaurant management, we would love to hear from you. Coffee experience is not needed.

Job Types: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Discounted or free food Extended health care Flexible schedule Mileage reimbursement Paid time off RRSP match Store discount Vision care
Education:

Bachelor's Degree (preferred)
Experience:

Management: 2 years (required) Hospitality: 5 years (required)
Language:

English (preferred)
Licence/Certification:

First Aid Certification (preferred) SCA Barista Certification (preferred) Driving Licence (required)
Work Location: In person