Job Description

We are a Calgary-based, owner-operator coffee company with eight cafes in addition to our roasterie and HQ at the Simmons building in Calgary's historic East Village. We're relentlessly passionate about coffee and sharing its wonders with our customers in a friendly and approachable way.



We are looking for a special individual to join our management team as Cafe Leader at our

Simmons Building

cafe. The position is

full time

, and comes with a competitive professional level salary and benefits package, based on level of experience. A

minimum of one year experience

in a management role in the coffee or restaurant industry is required. You will work closely with the Director and the Assistant of Cafe Operations, Assistant Cafe Leader, as well as Sebastian and Phil as they assist in your professional and personal development.



You

must have full availability

and

able to work every weekend

.



If you are interested in this role, please

submit a resume and cover letter

detailing why you would be great for the role. The letter should include how you meet the prerequisites, why you are the best candidate for the role and how you best exemplify our core values.

Applications without a cover letter will not be considered.

Kindly note that the work location is flexible. While we are excited to welcome a new Cafe Leader to our Simmons Building team, the Company may offer an alternative role that better matches the candidate's experience and aligns with our evolving business needs.

PREREQUISITES:

Love and passion for delicious coffee! Deep respect for the importance of great customer service Embody our core values: Humility, Pride in your work, Curiosity, Inclusion and Self-Awareness Passion for excellence Nurture a fun environment - we make coffee and treats! Minimum one year experience in a management role in the coffee or restaurant industry Strong communication skills - proven ability to communicate effectively with management and team members Desire to work with people - this role involves coaching and developing team members, the ideal candidate must have an innate passion for building strong teams. Have the ability and desire to work in a rapidly changing environment that can be stressful at times. Passionate about business success and growth
Weekend availability

RESPONSIBILITIES:

People

Communication

- weekly written and verbal communications is key as a Leader, with both the cafe team and the upper management;

Coaching

- coach and mentor the Assistant Cafe Leader and, with their help, the team and new hires in order to improve collective and individual performances. Continue training progress and sending requests as part of onboarding and ongoing evaluation;

Development

- regular meetings will be set with individual team members to assess their progress, their goals, challenges, hear their concerns and systematically evaluate and recognize them

Morale

- create, foster and sustain a continually improving work environment by fostering open and transparent communication with the team through multiple initiatives, including evaluations, recognition, recurrent meetings, team building initiatives and others;

Manage and nurture a talent pipeline

- Recognize high performers and create a path towards evolution within the Company to create and foster a rewarding work environment;

Service

- Continuously work with the team to provide exceptional service & live our ethos, as described in the customer service manifesto. Foster coffee culture & long lasting relationships. Build a strong team that prioritizes and cares about patrons. Deals with complaints efficiently.

Lead by example

- exemplify the Company's Core Values

Financial Management

Schedules

- Use the hours budget to create a schedule. Monitor sales and manage schedules accordingly, while working in collaboration with the Director and Assistant Director of cafe operations.

Financial accountability

- Responsible for the financial performance of the cafe. Review monthly financials with the Director and participate in financial initiatives.

Carryout waste reduction initiatives

- Track and manage waste costs and implement waste reduction initiatives.

Cash Recon

- manage the cash deposits and perform weekly reconciliations. Train effectively employees toward cash management and responsibility.

Operations

Schedules

- create, monitor and manage a schedule for the cafe. Participate to the maintenance of available employees pool.

Goals

- prioritize short and long term goals for the cafe and carry out initiatives to meet those goals

Quality

- work with the team to ensure that individual and systemic training and QC issues are resolved. Ensure the quality leaders are performing their roles at a high level

New hire evaluation

- monitor and evaluate new hire performance

Launches

- ensure new product launches and initiatives are carried out smoothly through team communication and training

Maintenance

- assist the Assistant Cafe Leader to support the maintenance needs

Processes

- ensure the cafe's documentation suite are efficiently and regularly communicated to the employees and assigned

Problem solving

- deal with real-time issues at the cafe level & emergencies as per the emergency response manual

Aesthetics

- carry out the cafe look and feel standards of the cafe


___

Phil & Sebastian Coffee Roasters is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by Alberta laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.