Job Description

Who we are

Cornwall is a beautiful community with a population of 47,000 situated on the banks of the St. Lawrence River in Eastern Ontario. The city offers a wide array of urban amenities, making it an excellent place for a career and raising a family. With a growing economy, expanding population and fantastic quality of life, there has never been a better time to start the next phase of your career with the City of Cornwall! Cornwall is a diverse and progressive community where residents and partners feel safe, welcomed, and enjoy a high quality of life supported by access to financially responsible and sustainable municipal services and infrastructure.

Position Summary

The By-Law Enforcement Officer is responsible for enforcing municipal by-laws and regulations to ensure compliance and maintain community standards. This role involves investigating complaints, issuing warnings, orders, and penalties, conducting inspections, and educating the public on by-law requirements. The By-Law Enforcement Officer works collaboratively with municipal departments and law enforcement agencies to address by-law infractions effectively.

Key Responsibilities

Investigate complaints related to municipal by-laws, including parking, property standards, noise, animal control, adequate heat, vital service, zoning, and licensing. Conduct site inspections to assess compliance and issue notices, warnings, orders, or penalties as required for all municipal by-laws including Business Licensing. Prepare and maintain accurate records of investigations, enforcement actions, and case files. Maintain the parking program by ensuring equipment is functioning in good working order and assisting the public in the proper use of the machines. Complete cash handling tasks such as the collection of coins from parking machines and meters, and collection of dog and cat license sales. Respond to public inquiries and educate residents, businesses, and interest-holders through daily interactions and during special events on municipal by-laws and compliance requirements professionally, ensuring timely resolution of issues. Issue Penalty Notices, orders, and summons in accordance with municipal and provincial legislation. Represent the municipality in court proceedings, hearings, quasi-judicial proceedings, or appeals as required including the preparation and presentation of evidence. Collaborate with internal departments, contracted services, law enforcement, and community organizations to resolve by-law concerns. Assist in the review and development of municipal by-laws, providing recommendations based on enforcement experience. Maintain knowledge of relevant legislation and regulations in municipal law enforcement.

Leadership of Others

N/A

Position Requirements

Education & Certifications


Diploma in Municipal Law Enforcement, Policing Program, or equivalent. Municipal Law Enforcement Officer Certification, or ability to obtain. Certified Property Standards Officer, or ability to obtain. Valid Ontario Class "G" driver's license.

Experience


Minimum 2 years of experience in law enforcement, security, loss prevention, regulatory compliance, or municipal by-law enforcement.

An equivalent combination of education and experience may be considered.


Knowledge, Skills, and Abilities


Regulatory Expertise: Strong understanding of municipal by-laws, provincial legislation, use of force model, and enforcement procedures. Investigation Skills: Ability to assess complaints, gather evidence, and conduct thorough investigations. Communication: Excellent verbal and written communication skills for preparing reports and interacting with the public. Conflict Resolution: Strong ability to handle disputes, negotiate compliance, and de-escalate tense situations. Attention to Detail: High level of accuracy in documenting investigations and issuing enforcement notices. Decision-Making: Sound judgement in assessing situations and applying appropriate enforcement actions. Technical Proficiency: Proficiency in Microsoft Office applications, familiarity with using automated ticket devices as well as a municipal software. Collaboration: Ability to work effectively with municipal staff, law enforcement agencies, and the public.

Working Conditions

Work is performed in both an office and field environments, including residential, commercial, and public spaces. Occasional travel to attend training, professional development events, and inter-municipal meetings. Shift work, including days, evenings, weekends and holidays. This role involves potential exposure to confrontational situations, dangerous dogs and dog bites, various weather conditions, including extreme heat, cold, and inclement weather, hoarding situations, pests, mould, vermin, buildings with structural inadequacy, and overall hazardous situations. Cognitive demands include using judgment in applying by-laws fairly, especially when discretion is required, problem-solving to de-escalate conflicts or find solutions for non-compliant situations and assessing risk to evaluate the safety of situations. Physical demands include regular walking, running, bending, crawling, jumping, lifting, biking, and extended periods of sitting and looking at a computer screen.

If selected for this role, you will need to provide

Criminal Record and Judicial Matters Check Successful reference check (two work-related references, with a minimum of one being a direct supervisor) Licenses, certifications, etc.

Additional Information

The Corporation of The City of Cornwall strives to promote and demonstrate the values of Equity, Diversity, and Inclusion. We are committed to reflecting the diversity of the community we serve and encourage qualified candidates of all backgrounds and abilities to apply. Accommodation will be provided in all parts of the hiring process as required. Applicants need to make their needs known in advance. We thank all applicants for their interest, however, only those selected for interviews will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.


The City of Cornwall is an equal-opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the City, we respect, encourage and celebrate our diversity. The City of Cornwall is committed to providing accommodation throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.


Please save a copy of this posting for your records. Please ensure that your application clearly demonstrates how you meet each of the required qualifications. Please note, selection for further consideration will be based on the information you provide in your application. Interviews may be conducted virtually through Microsoft Teams or in-person.


To see the full job posting, please visit https://www.cornwall.ca/en/city-hall/careers.aspx