Job Description

Do you love to help people, like to solve problems, and enjoy working in a dynamic environment? If the answer is \xe2\x80\x9cyes\xe2\x80\x9d, we should talk.

Many of the world\xe2\x80\x99s best-known and biggest companies and governments around the globe rely on CWT to keep their people connected \xe2\x80\x93 anywhere, anytime, anyhow \xe2\x80\x93 by providing an efficient, safe, and secure business travel experience.

Be at the heart of our business

As a Business Travel Consultant, you will provide outstanding customer service to corporate travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we\xe2\x80\x99re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

And as part of the Traveler Experience organization, you\xe2\x80\x99ll be at the forefront of providing that exceptional experience. Beyond making bookings, you\xe2\x80\x99ll play a key role in delivering a safe and enjoyable journey to our clients\xe2\x80\x99 traveling employees.

On a day-to-day basis, you will:

\xc2\xb7 Create and complete travel arrangements (air, hotel, car, rail)

\xc2\xb7 Ensure reservations are built according to client standards and preferences

\xc2\xb7 Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience

\xc2\xb7 Handle a wide range of booking from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares

\xc2\xb7 Make changes or solve any issues that might occur during or before the travel

\xc2\xb7 Assignments include both routine and non-routine work

\xc2\xb7 Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up to date

Sound exciting? Welcome to a culture of caring

Joining CWT means becoming part of a collaborative, close-knit, global community. Our \xe2\x80\x9cpeople first\xe2\x80\x9d ethos starts with our colleagues. As a member of the CWT team, you\xe2\x80\x99ll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are.

Because we care so much for our travelers, we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed.

We actively look for people who bring a positive attitude to work with them and that\xe2\x80\x99s reflected in the atmosphere in our offices, remote teams and contact centers, and the dynamic between colleagues. Our people want to be here \xe2\x80\x94 which explains the long careers of so many of our colleagues.

Speaking of longevity, CWT has been in the travel industry for 150 years (and counting). We\xe2\x80\x99re proud of our history and even more excited about where we\xe2\x80\x99re going next: the corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before.

#LI-Remote

Qualifications

Let\xe2\x80\x99s grow together

The corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting and more innovative than ever before. If you\xe2\x80\x99re looking to learn and grow in your career on the frontline of this exciting industry, we\xe2\x80\x99ll be there to support your journey and give you all the tools you need to excel.

The experience and attributes we\xe2\x80\x99re looking for in new team members include:

\xc2\xb7 2 or more years\xe2\x80\x99 experience working as a Travel Consultant (or 5 years in other customer service industry)

\xc2\xb7 Bilingual \xe2\x80\x93 English and French Canadian

\xc2\xb7 Advanced knowledge of GDS (Sabre or Amadeus)

\xc2\xb7 A genuine passion for high-quality customer service \xe2\x80\x94 we care about our customers and it\xe2\x80\x99s important to us that you do too

\xc2\xb7 Good verbal and written communication skills

\xc2\xb7 Strong teamworking skills

\xc2\xb7 A positive, \xe2\x80\x9ccan do\xe2\x80\x9d attitude

\xc2\xb7 Willingness to learn and grow!

What\xe2\x80\x99s in it for you?

There are all kinds of advantages to joining the CWT community. We hope these things have already won you over \xe2\x80\x94 but just in case, here are a few extra, important details you probably want to know:

\xc2\xb7 Hands-on paid training

\xc2\xb7 Competitive compensation \xe2\x80\x94 including shift differentials, referral bonuses, and supplier incentives

\xc2\xb7 Home-based positions available

\xc2\xb7 Positive working environment

\xc2\xb7 Constant support from both co-workers and Leaders

CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to . In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

CWT