Job Description

Position Title: Business Systems Specialist

Requisition ID: 35464

Career Group (ADSP): Administrative

Division: Supply Chain (80190525)

Department: Logistics and Distribution

Work Location: METRO ON - 5559 DUNDAS STREET W (#A-DUND)

Province: Canada : Ontario

Position Type: Permanent

Joining our team has its advantages!

• Flexible schedule to promote work/life balance
• Telecommuting in hybrid mode
• Group insurance from the first day
• Very competitive pension plan
• Generous holiday policy
• Personal days
• Employee Assistance Program
• Free parking
• Opportunity for professional development

Summary:
The successful Business Systems Specialist candidate will play an important role in the execution of projects and enhancements for both system and business initiatives which will include training, communication, and user support. This continuous improvement role is the link between the business and IT, ensuring system solutions meet with the needs of the business. The Specialist is also responsible for analyzing and providing system and process solutions to issues reported by the business units. Further to this, the role includes the identification of root cause issues, working with the business and Metro IT on issue resolution.

Specific Responsibilities:

• Management of project execution of both technical and process driven initiatives. This will include the creation of new business process to support business plans. This may also include the management of temp resources as required

• Analysis, development and implementation of business process aimed at increasing accuracy and efficiency within the business
• Analyzing and solving issues escalated by the business. This includes complex analysis of data, determining root cause issues and working with Metro IT if the issue is system related
• Acting as Super User of specific area of expertise to both the business and Metro IT. This includes acting as the 2nd level support for system and process issues
• Responsible for a general technical and process knowledge of many areas of the business and to provide technical or functional advice on impacts to overall goals of the organization based on this knowledge

• Creation and editing of technical documentation

Qualifications:

• Post-Secondary education
• 5 - 7 years of relevant experience - grocery retail experience is an asset
• Process analysis is required, prefer lean six sigma or experience in other process improvement models
• Ability to manage multiple projects/tasks and ability to set appropriate priority levels

• Ability to analyze data including identifying issues and relationships within the data

• Advanced ability to use Microsoft Excel
• Working level of knowledge of SAP and Microsoft Office is an asset
• Travel to Montreal and/or Ottawa as necessary
• Evening and weekend work as required including on call as necessary

#LI-HYBRID

Metro values, respects and leverages the differences and competences of all employees from a variety of different backgrounds. We will consider all qualified applicants for employment.

Metro is committed to accommodating applicants and employees with disabilities. Should you require an accommodation or wish to receive this application in an accessible format, please advise.

Only applicants that meet the qualifications will be contacted.

We respectfully request no calls or unsolicited resumes from agencies.

METRO INC. is a food and pharmacy leader in Qu\xc3\xa9bec and Ontario. As a retailer, franchisor, distributor, and manufacturer, the Corporation operates or services a network of 953 food stores under several banners including Metro, Metro Plus, Super C, Food Basics, Adonis and Premi\xc3\xa8re Moisson, as well as 648 drugstores primarily under the Jean Coutu, Brunet, Metro Pharmacy and Food Basics Pharmacy banners, providing employment directly or indirectly to almost 90,000 people.

Our five customer promises are simply that... promises to provide our customers with the best shopping experience possible. Under each promise are actions that support it.

Our five customer promises:

• Great quality fresh products
• The people are great
• It\'s easy to shop
• Customers get what they want
• Prices are good

Metro