Job Description

Job Summary

Swift Quartz Global Services Inc. is a growing jewelry company specializing in retail sales, custom jewelry, and professional watch/jewelry repair services. We are passionate about delivering exceptional customer experiences and are looking for a Business Systems Analyst help us streamline our operations, enhance our digital tools, and support the growth of our business.

The Business Systems Analyst will play a key role in bridging technology and business operations. Working closely with management, sales teams, and service staff, you will analyze workflows, identify opportunities for improvement, and implement software solutions that enhance efficiency and customer engagement.

Responsibilities

Analyze and document existing business processes related to sales, customer service, inventory, and repairs. Work with stakeholders to define system requirements and ensure solutions align with business goals. Design, test, and implement software tools to improve scheduling, invoicing, inventory management, and customer relationship management. Leverage AI tools for transcription, requirement gathering, and task management to optimize workflows. Translate technical requirements into clear communication for non-technical team members. Provide training, support, and documentation for staff using new systems and applications. Collaborate with vendors and IT support teams to ensure smooth integration of tools. Monitor and evaluate system performance, recommending updates or enhancements.

Skills

Strong technical background with the ability to conceptualize and design software solutions. Excellent communication and client engagement skills. Analytical mindset with a natural curiosity and desire to understand "why." Ability to quickly develop domain expertise in the jewelry and retail environment. Strong decision-making, prioritization, and time management skills. High attention to detail and commitment to quality. Self-management, adaptability, creativity, and initiative. Experience with AI tools for transcription, task management, and requirement generation (an asset).

Qualifications

Diploma or degree in Business Analysis, Information Systems, or related field (or equivalent experience). Previous experience in a retail or service business environment preferred, but not required. Proficiency in software such as ERP, CRM, POS systems, or workflow automation tools.
Job Type: Full-time

Pay: $47,320.00-$50,822.00 per year

Benefits:

On-site parking Paid time off
Work Location: Hybrid remote in Winnipeg, MB R2G 1P3