Job Description

Technology Professional ServicesHybrid Remote, Ontario, Canada Whitby, Ontario Moncton, New Brunswick
Description
Business System Analyst
Starting base salary $93,500 - $113,500 CAD*
Plus Bonus, Equity & Benefits

• Pay transparency

Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does not reflect the maximum salary for the role over time. Within the range, individual pay is determined by job-related skills and experience demonstrated during the interview process.
The Business Analyst is is passionate about understanding our client's business needs and translating them into actionable solutions that create value rapidly. They are a key member of the project team working project from design and planning to hand off to operations.
What you will be doing:

• Leads client-facing and internal discovery sessions to solicit and document customer functional and technical requirements
• Develops design alternatives, produce work estimates, identify recommendations, and facilitates agreement on designs that satisfy project success factors and reflect industry and software best practices.
• Configures various internal and 3rd party software solutions based on the solution design and performing quality assurance to minimize rework.
• Maintains high quality requirements documentation over the life of a project, with a focus on utility over extensiveness.
• Leads regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions in an effort to drive projects to completion. Escalates critical issues to leadership for resolution.
• Consults with internal departments to understand and document the impacts of solution alternatives to support project decision making. Supports identification and documentation of post go live operational procedures for operations teams.
• Designs and delivers internal and client-facing training sessions, and authoring training materials as required (including documents, slide shows, videos, etc.)
• Provides feedback from customers and internal team to our Product Management leads to inform various roadmap activity, brings forward opportunities to improve our software and services based on feedback from customers and market.

What you'll bring to this role:

• Excellent communication skills with a record of building client relationships
• Strong attention to detail evidenced by direct work experience in a related field such as quality assurance, system configuration, testing, etc.
• Ability to quickly and effectively become a trusted advisor (consultative, willing to ask questions, challenge, and support our clients and internal teams).

Why 360?
Join 360insights, a fast-growing global leader in channel incentives and insights. Be part of a team that delivers innovative solutions for top brands, all while thriving in an inspiring, inclusive culture that has earned us recognition as a Great Place to Workxc2xae in Canada, the USA, and the UK. Here, we put people first, fostering a vibrant and values-driven environment where both team members and clients succeed together.
Diversity and Inclusion: We wholeheartedly welcome individuals from all walks of life to join our team. 360insights is committed to providing equal employment opportunities to people of every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity. You can find out more about our DEIB Vision on our website. We encourage applications from individuals with disabilities, and accommodations are available upon request for candidates participating in all stages of the selection process.
Experiences that create growth. Growth that creates experiences. We believe that as Insighters grow, we unlock new opportunities and experiences that continue to fuel further growth, creating a continuous cycle of improvement and achievement. Our commitment to growth is supported by robust Learning and Development (L&D) initiatives and mentorship programs, ensuring that you have the tools and support needed to thrive and grow as an Insighter.