Job Description

Business Support Specialist, Service & Sales

Location: Vaughan, Hybrid (3 days-office, 2 - remote)

About Miele

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.

About the Position

A

Business Support Specialist

,

Service & Sales

plays a pivotal role in ensuring the smooth operation of business processes that directly impact customer satisfaction and sales performance. This role blends administrative expertise, customer service, and sales

Why Join Miele

Miele offers great job growth and training opportunities with market total compensation package to include: 100% Company Paid Benefit Plan. Life Insurance, Disability and a Health Spending Account. RRSP's - Company contributes 6% of salary - no employee matching required. Employee discounts on products. Career development opportunities. Tuition reimbursement program. Great working conditions and other incentives to attract and retain great talent like you.

Job

Responsibilities:

Administrative support for the Professional business, including contract sales, quotes, shipping details and customer support Data management for customers Coordinate machine requests for Professional orders Assure the appropriate input and processing of all necessary orders for Professional Collect all credit information and contact information for receivables Assure the appropriate pricing of quotes Follow up where necessary with customers/sales/service representatives when related to orders or quotes Provide administrative support for Field Sales and Finance teams (assist with billing and credit line) Work closely with other departments, Logistics, and Warehousing as necessary to ensure order fulfillment Assist with projects for all lines within the Professional Department Interact professionally with customers on the phone, email, etc. as necessary Other duties as assigned

What we are looking for:

General education or college degree Bilingual English and French preferred Persuasive communication, customer engagement, and deal-closing expertise Ability to identify client needs, present tailored solutions, and consistently exceed sales targets Excellent customer service and communication skills Good computer skills with knowledge of Microsoft Office 365 Strong background using CRM systems SAP experience preferred Call center experience will be an asset Ability to apply concepts of basic math Ability to manage difficult customer situations * Ability to multitask and work independently