Business Service & Support Representative
Designated office:
Eastlink
6080 Young Street
Halifax, NS
This position is:
On-site - working all 5 days per week in the Office
Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.
We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.
Reporting to the Manager, Business Service and Support, the Business Service & Support Representative is primarily responsible for supporting Eastlink's business customers, processing change of service requests, while also acting as front-line support for telephone related service issues. There may be additional support responsibilities, including supporting and troubleshooting managed-Wi-Fi networks for enterprise and commercial business customers. As the Business Sales & Support team is the front line of communication to our customers, they also play a key part in managing client expectations and relationships.
Responsibilities:
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