Job Description

Business Readiness Manager

Employment Type:

Permanent

Address

30 Adelaide Str, East

Toronto, Ontario, M5C 3G9

Canada

Who we are

With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. With employees and partners located throughout Canada, Europe, and Asia-Pacific, the IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion. IFDS Canada, Ireland, and Luxembourg are 50/50 joint ventures between Boston-based State Street Corporation, one of the world's leading providers of financial services to institutional investors, and Connecticut-based SS&C Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries.

Imagine yourself at IFDS

Come experience a community like no other at International Financial Data Services (IFDS). We offer work opportunities driven by a passion for creating market leading financial solutions, and a culture that nurtures collaboration, accountability, diversity & inclusion, and continuous learning. We'll provide you with opportunities to develop your career. From ongoing training and development programs to experiences working with our global financial services partners, you'll be able to realize your full potential.

Role Overview

The Manager's primary focus is to plan, oversee and monitor the successful completion and implementation of all readiness projects for the Business Operations team. The incumbent is responsible for leading and enhancing a team of Operations Analysts that work on the in-depth analysis of all system enhancements, regulatory changes, new client onboarding's, Operational process changes and other IT related initiatives to ensure the successful transition from idea to project to production deployment limiting the impact to Production efficiencies.

Role Responsibilities

Technical Expertise and Project Management:

Maintains oversight of all known changes impacting Business Operations and manages/monitors the successful executions of those changes Defines risk-based testing scope and coverage on the system and/or business processes related to incoming changes Collaborates with cross-functional peers for the successful delivery of shared goals/initiatives Support the process for changes submitted at the weekly TA Ops review forum by providing guidance and managing expectations of Stakeholders Keeps the Business Operations Director and Vice President updated on key changes, client escalations, root cause, business and process improvements Provides support and input into Operations guide creation during onboarding or conversions, leads annual review of the operations guide providing final sign off on documentation changes Contributes to Model Office planning and test case creation for any assigned client onboarding or conversions Acts as a consultant on Business Operation functions/processes and ensures SME's are engaged with the Business Analysts and iFast Development teams in defining business requirements for internal and external client projects Participates in all LEAN process reviews and other opportunities to identify areas for improvements Supports the review of process improvements and common areas of weaknesses in IFDS products and processes in order to propose solutions Maintains a high level of expertise of transaction processing, allowing them to effectively offer support in discussions surrounding root cause analysis and resolution Assumes overall accountability for effective communications and coordination of team activities within and outside division Exchange information with management, staff, client(s) and various external contacts to explain system functionality, policies, procedures and corporate guidelines as well as to present recommendations to upper management Project management, planning and organizational skills in order to execute assignments within established timeframes and quality standards Understands financial and operational goals of IFDS and fosters an environment of continuous improvement with a focus on cost management for IFDS Stays current with Industry changes and participates in key Industry forums such as IFIC and Fundserv working groups Represents Business Operations at various internal project and change committees

People Management:

Leading a team of Operational Analysts who liaise with Internal and External Business partners responsible for analyzing and reporting on the impact of all initiatives and changes that will impact Business Operations Responsible for assigning, tracking and prioritizing work for a group of Operational Analysts

Provides leadership to direct reports and their staff to build a team environment where excellence is the goal of everyone by:

Models the values and the goals of the organization and the management team Provides day-to-day coaching relative to the development of both technical and behavioral competencies Ensuring all associates receive coaching and developmental support Ensures key resources are identified and plans for retention are in place Promotes appropriate training and development Assuring compliance with Company Human Resources management/policies

Minimum Qualifications

Critical

Strong leadership skills with the ability to manage and inspire a team in order to deliver high quality results and continue to enhance their individual career aspirations Strong Communication skills with the ability to present critical ideas in Internal and External settings Ability to facilitate and lead discussions with large teams and drive results while tracking actions Service and results oriented with excellent customer relationship skills Excellent analytical skills with the ability identify problem areas to analyze and solve problems and make critical decisions Excellent research and information gathering skills Creative and innovative thinker who seeks out innovative solutions and champions continuous improvement ideas Highly motivated and takes independent action and goes beyond what the job or situation requires Highly organized with the ability to accomplish multiple concurrent tasks within a specified timeframe Results oriented individual who strives to produce consistent and high quality results

Important

Excellent knowledge of International Financial Mutual Fund Record Keeping Systems and Transfer Agency operations business process, and/or RESP, RDSP and Segregated Funds Familiar with Project Management and Software Development Life Cycles Familiar with Change Management/ADKAR principles

AODA Statement

IFDS Canada encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodation needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.