Job Description

BUSINESS PERFORMANCE LEAD

WINNIPEG, MB

Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!

Great Benefits


Competitive salary and benefits package. Defined-benefit pension plan. Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life


and community.

Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on

nature of work, operational requirements and work location.



Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and

exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,

commitment, and customer service, while actively supporting a diverse, equitable and inclusive workplace.



The Customer Insights & Business Performance team is seeking an innovative, creative and dynamic individual to provide analytical

support for the Customer Experience and Value Enablement division. Within Manitoba Hydro's Customer Solutions & Experience

business unit, our team has the mandate of driving business performance through the development and implementation of

actionable insights derived from research, internal data, executive deep dives as well as executive reporting. This role requires

close collaboration across the enterprise to integrate insights to support the goal of becoming more responsive, trusted and

customer centric and ensuring successful execution and monitoring of initiatives. The Business Performance Lead will oversee the

reporting and performance management team, which includes leading all major initiatives, monthly and annual business planning,

and serve as the primary contact for business performance reporting and Digital and Technology intake processes. This is an

excellent opportunity for an individual looking to work in a high profile and challenging environment.

Responsibilities:


Lead the team from ideation through delivery phases, ensuring continuous improvement and benefits tracking. Manage

individual items, team summaries, reports, and measure and report on progress and value delivered by the team.
Establish clear roles and responsibilities within the team while empowering individuals to grow their own portfolios and foster

independence.
Develop and manage a work intake process, working with the team on priorities to ensure work is aligned with strategic goals,

cultivating a collaborative environment, with a minimum viable product mindset and progressive attitude towards change.
Serve as the primary contact for business planning, collaborating within the business unit to develop comprehensive business

plans and ensuring they cascade appropriately through the organization. This includes annual planning and monthly

processes within the business unit.
Create and implement performance management strategies, developing a roadmap for performance management processes

and capabilities, adopting agile approaches and mindset.
Develop a framework for performance metrics and reporting for the Customer Solutions & Experience Business Unit, including

evaluating and revising metrics, setting targets, and continuously improving key performance indicators to align with strategic

goals, while also tracking and reporting on these measures, identifying improvement opportunities, and providing data support

for strategic initiatives to drive value and ensure effective change management.
Recommend and establish action plans based on performance indicators and models to mitigate risks and drive

performance. Working closely with various departments to integrate these insights into business processes and ensure

successful implementation of initiatives. Acting as the main point of contact and expert in business performance.
Facilitate and sustain cross-collaboration within the Performance Management department to foster robust connections

among new initiatives, business planning, the utilization of enterprise-wide data for decision-making, communication,

performance reporting and change management all tailored to meet the specific needs of the Division or Business Unit.
Prepare comprehensive weekly, monthly and quarterly reports for the leadership team including detailed variance notes

suitable for various audiences. Facilitate strategy discussion by providing insights into monthly results and conducting

quarterly business reviews.

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY


Reference Code: CO57083683-02


Position the section as a pivotal support resource within Customer Solutions & Experience Business Unit, serving as subject

matter experts in the field of data visualization and best practices. Empower and guide all team members to excel in crafting

impactful visualizations that facilitate well-informed decision-making.
Collaborate with cross-functional teams to gather data from various sources, including customer research and internal

customer information systems to translate and analyze data into actionable strategies. Develop and implement these

strategies to support the business unit goals of enhancing customer experiences.
Act as primary point person for Digital & Technology intake process for the Business Unit. Supporting the team in submitting

intakes and prioritizing requests.
Assist in preparing and responding to GRA processes and collaboration throughout the organization. Stay up to date with industry trends, best practices and emerging technologies in process automation, data analytics and


reporting through self-directed learning and industry research.

Qualifications:


Completion of a four-year university degree from an institute of recognized standing in an applicable discipline plus five years

of directly related experience;

OR
An equivalent combination of related education and experience. Demonstrated advanced level experience and knowledge of research, data analytics and technology. Experience in research or analytics role, with a strong preference for experience in extracting insights from research and data


to develop actionable strategies.

Advanced knowledge of Microsoft Office software; proficiency in Power BI would be considered an asset. Working knowledge of continuous improvement methods (eg Six Sigma, Lean, etc) and tools (eg A3, DMAIC, PDCA, Root

Cause Analysis, etc), and change management practices (eg Prosci, ADKAR) is an asset.

Experience with customer information systems, customer relationship management systems, contact handling technology is

an asset.

Excellent analytical and conceptual thinking skills with demonstrated aptitude and experience in ability to exercise sound

judgement when making decision related to business process solutions.

Ability to understand complex systems and processes, identify opportunities for improvement, develop and analyze alternative

courses of action, and use data and insights to provide recommendations.

Demonstrated ability to provide leadership in planning, organizing, and coordinating multiple activities within strict timelines. Supervisory experience considered an asset. Proven experience in strategic planning and Business Unit planning activities Deadline-driven with excellent project and time management skills Flexible and able to tackle duties outside of their usual scope when called upon Superior interpersonal and communication skills, with the ability to establish and maintain effective working relationships

within senior management and staff throughout the corporation.

Ability to prepare and present complex issues and recommendations clearly and concisely, both verbally and in writing to

varied and cross-functional audiences.

Strong attention to detail and ability to work independently and to manage multiple tasks with changing priorities. Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams. A hands-on problem solver with advanced skills in driving continuous improvement and implementing initiatives involving

multiple stakeholders. Demonstrated ability to understand complex systems, identify improvement opportunities, and provide

data-driven recommendations.

Salary Range



Starting salary will be commensurate with qualifications and experience. The range for the classification is $47.22-$65.19 Hourly,

$90,484.68-$124,925.58 Annually.

Apply Now!



Visit www.hydro.mb.ca/careers to learn more about this position and to apply online.

The deadline for applications is AUGUST 19, 2025.

We thank you for your interest and will contact you if you are selected for an interview.

This document is available in accessible formats upon request. Please let us know if you require any accommodations

during the recruitment process.



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