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Here at Rakuten Kobo Inc., our mission is to make reading lives better. We stand for readers. We also stand for our employees - from interns and co-ops to permanent staff - and support their growth and development. Whether you are a student at the start of your career or a professional carving a different path, our early careers opportunities are built with you in mind - with experiences tailored to your individual skills and interests.
We offer a start-up environment, interesting and engaging work within the technology and publishing industries, and a group of friendly and talented individuals. Additionally, our employees rank us highly in terms of commitment to work-life balance and a company culture committed to caring for our employees.
If you're looking for a company that inspires passion, personal, and professional growth - join Kobo and come help us on our mission of making reading lives better.
The Role:
Rakuten Kobo Inc. is looking for a Business Operations Intern to join our Business Operations team as an intern for 12 months starting November 2025. The team is comprised of many highly talented enthusiastic individuals who ensure the services and offerings from Kobo are available to both internal and external customers.
This role is specifically responsible for monitoring and resolving inbound requests from internal teams, publishers, and customers. Reporting to the Business Operations Analyst, the Business Operations Intern acts as the first level triage for most inbound content-related issues, including investigation of metadata and content processing failures, and incoming requests from customers and partners across our various formats.
The Business Operations Intern is also responsible for supporting the creation and maintenance of relevant documents and help articles as related to their functional areas. They may also assist in creating relevant publisher help centre content.
The Business Operations Intern will support the Business Operations Analyst in collecting feedback and metrics from the tickets and QA issues they handle. The data they collect and provide from the various Business Operations ticketing queues in their work is then used to uncover trends and provide feedback to drive technology and operational improvements and investments for eBooks, audiobooks, and Kobo's self-publishing program, Kobo Writing Life (KWL).
Responsibilities Include:
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