Job Description

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Note: Only internal candidates are being considered for this position.

About the Division

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The focus of the Students division is to serve and support the academic and non-academic growth and development of students. Our strength is in our approaches to peer-to-peer learning and student leadership by empowering students to work collaboratively with service areas and other students to grow holistically as individuals. The Students portfolio at Mount Royal broadly encompasses Student Experience & Success, Enrolment Management, International Education and Planning & Operations delivering support and services that are inextricably linked with the teaching and learning outcomes academic departments are tasked with achieving.


We support the University's mission by assisting students, staff and faculty through a variety of departments, including: Admissions, Recruitment and Transfer Credit, the Office of the Registrar (Awards, Academic Scheduling & Curriculum, Records, Registration and Financial Aid), Student Success and Learning (Academic Advising, Student Community Standards, Student Experience, Student Learning Services),Access and Inclusion Services, Career Services, Wellness Services, Cougars Athletics and Recreation, the Iniskim Centre, International Education, Residence Services, Student Systems and Student Communications.

About the Role

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Reporting to the Director, Records, Scheduling and Curriculum, the Business Operations and Integration Analyst leads business process optimization, systems integration, and policy alignment initiatives within the Office of the Registrar.

The incumbent brings advanced functional and technical expertise in the oversight of key institutional systems, including Infosilem and DegreeWorks. As a strategic advisor and project lead, the incumbent ensures that systems and processes are effectively aligned with institutional priorities, policies, and operational requirements.


In addition to project leadership, the incumbent supports day-to-day operations as needed, with responsibilities adapting to shifting area demands. Example responsibilities include developing the Spring and Summer class schedule, managing prerequisite data, resolving duplicate ID records, and overseeing the testing, and configuration of system upgrades and enhancements.


The role requires deep knowledge of the Office of the Registrar functions, combined with strong technical skills to analyze, recommend, and implement solutions from a business perspective, in collaboration with the Student Systems team. Success in this position relies on cross-functional collaboration, analytical problem solving, and a continuous improvement mindset to drive positive institutional change and support student success.


This is a limited term position working 35 hours per week and ending on December 24, 2026.

Responsibilities

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Systems Functional Leadership and Training


Provide functional leadership and subject matter expertise for key institutional systems housed within the Office of the Registrar, including Infosilem and DegreeWorks In collaboration with Student Systems, ITS, leadership, academic departments, and vendors, lead system upgrades, implementations, testing, integrations, and optimal configuration from a business area perspective Review and develop clear and comprehensive systems documentation, user guides, and training initiatives to support end-users on systems use

Systems, Policy, and Operational Integration


Ensure systems are configured and maintained to support institutional goals, policies, operational needs, and collective agreement requirements Advise leadership on policy development and institutional changes needed to support system integration and compliance Gather, interpret, and analyze data from academic systems to inform Office of the Registrar policy, processes, and systems decision-making

Operational Support


Provide support for Office of the Registrar operations, adjusting focus based on area needs, projects, and peak periods Create the Spring and Summer academic schedules in collaboration with departments, ensuring accuracy, adherence to policy, and readiness for registration deadlines Maintain and update course prerequisite data, ensuring integrity and alignment with approved curriculum

Qualifications

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Three or four year bachelor degree or equivalent Minimum five to eight years of relevant experience, which must include: + At least four years of post-secondary work experience, with at least two years of work experience specifically within the Office of the Registrar (scheduling, records, and curriculum)
+ At least two years of experience working with Infosilem
+ At least one year of experience working with Banner
In-depth knowledge of post-secondary policies and procedures, particularly those related to scheduling and records/curriculum Experience supporting system upgrades, implementations, and testing Advanced proficiency with academic technology systems such as Infosilem, DegreeWorks, Banner, and Argos or similar reporting tools Strong data analysis skills to interpret system outputs, identify trends, and inform high-level decision-making Excellent communication and interpersonal skills, with the ability to deliver training, present to diverse audiences, and collaborate across departments and institutions High level of attention to detail, particularly when managing complex data, configuring systems, and ensuring accuracy in scheduling and curriculum-related processes Strong relationship management and communication skills to work effectively with key institutional leaders, including Chairs, Deans, and Directors, as well as with external partners and vendors Proficient in Microsoft Office and Google Workspace tools

Salary: $65,500 - 82,916 per annum

Closing Date: September 15, 2025

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).