Job Description

Company Overview:

Maple Villa is an independent 93-bed licensed long-term care home located in Burlington, Ontario. Maple Villa is fully accredited by Accreditation Canada and has been providing quality resident and family-focused care since 1971. We continually strive to make a difference, to provide Person and Family-centered care and provide services where safety is a priority.

Our interdisciplinary team are committed about the care for our residents, staff, families and volunteers and are consistently reflecting on practices and areas of improvement to provide exceptional, individualized, culturally competent care to our residents and maintain a strong and dedicated health care team.

We are opening a new Home in October 2026 that will support 256 residents in our community! The new Maple Villa is located on Palladium Way in north Burlington.

Summary:

Under the direction of the Administrator or General Manager/Senior Executive Director, the Business Manager will provide administrative, accounting and payroll support for the Home's operations, while ensuring efficient office practices. This position provides the initial contact representing the corporate mission, vision and values to residents, families and all other visitors. Maintains confidentiality of all financial, personnel and resident data. The incumbent will ensure that continuous quality improvement outcomes approved for the Home are met or exceeded, and demonstrate dedication to professional values and the mission, vision and values of the Home. Implements a culture focusing on resident and team member experience where we embrace "Better Living" by creating communities where ALL residents, families and staff thrive.

Main Duties and Responsibilities:

Maintain office systems Maintain management information systems (files) Complete forms as required or directed Maintain current knowledge of information required by various government or other agencies regarding residents Maintain and prepare internal reports for the Home as required Process paperwork associated with Resident Admissions, contracts, rate reductions, OAS, involuntary separation, etc. Coordinates meetings Provide secretarial or executive services for the Administrator/General Manager/Senior Executive Director, as may be required Provide administrative assistance for committees, as may be required Request repairs for office equipment as required Carry out administrative functions such as placing advertisements, as directed Monitor contracts and credentialing for yearly completion Participate on committees/teams/task forces Perform other tasks and special projects as assigned Supervise the Administrative Assistant/Payroll Coordinator and front office/reception staff Manage payments and queries concerning billing from residents and/or families Prepare bank deposits, and forward appropriate documentation to the Chief Financial Officer or designate Manage Petty Cash and/or company issued credit cards Maintain resident trust accounts in accordance with legislative requirements Coordinate IT services Oversee the implementation of the scheduling program (ie. Staff Schedule Care) Maintain IT records of hardware and software Ensure routine IT backup for network completed regularly Process Accounts Receivable, resident billing and census information Ensure all appropriate documentation related to Accounts Payable and Accounts Receivable is forwarded to the Chief Financial Officer or designate Complete Ministry of Long-Term Care applications for Rate Reduction in conjunction with resident/family, as required Maintain data and process High Intensity Needs funding claims in conjunction with the Director of Care and/or Director of Nursing Maintain & coordinate staff recognition programs Oversee the Home's biweekly payroll process Prepare and record employee Time and Attendance Records Follow established reporting procedures as set by ADP Ensure current knowledge of pay rates, conditions of collective agreements, overtime and sick pay arrangements, holiday pay, etc Provide requested information to employees or supervisors which is routine in nature Ensure new employees have completed all appropriate Employment Data Forms, Benefit Enrolment forms Inform new employees of available benefits Assist staff in submitting benefit claims, as required Maintain compliant Personnel Files, including Performance Reviews, In-service and Education records as required under the Fixing Long Term Care Act, 2021 and Ontario Regulation 246/22*
Coordinate Performance Review schedules Participate in Home orientation program for new employees, students, volunteers, including payroll and benefit information Ensure compliance with all company and legislative requirements Ensure a safe workplace and abide by the Occupational Health & Safety Act, in particular Section 27, Duties of Supervisor Participate in the implementation and progression of Return-To-Work plans in conjunction with the Human Resources Business Partner and the Workplace Safety Insurance Board Accountable to develop leadership in others Must actively participate in ongoing educational opportunities Champions diversity, equity and inclusion initiatives that create a psychologically safe environment for residents, staff and others Participate in the manager on call and weekend on call rotations.

The duties and responsibilities outlined above are representative but not all-inclusive.

Core Competencies:

Accountability/Dependability Adaptability/Flexibility Communication Continuous Learning Customer Service Decision Making Integrity Leadership Planning and Organizing Problem Solving Results Orientation/Initiative Teamwork Technical Credibility Accuracy/Attention to Detail Computer Literacy/ IT Proficiency Commitment to Health & Safety Resource and Fiscal Management

Special Considerations for the Ideal Candidate:

Participates as a team player and cooperates with other departments Must possess patience and tact dealing with resident's needs, families and dealing with multiple demands at one time Must be organized and able to set priorities Must have a genuine interest in the care of the elderly and vulnerable adults Practices in a professional manner Commits to fostering an inclusive and welcoming environment Values diversity and respects the rights of individuals regardless of background, identity or experience Demonstrates honesty and integrity in all work dealings Maintains confidentiality

Qualifications:

Post Secondary Diploma in Business Administration or Medical Office Management. Minimum 2 years' office experience. Knowledge of Employment Standards Act, Workplace Safety Insurance Act an asset. Strong computer skills with a demonstrated ability to use a variety of software programs. Excellent organizational and time-management skills. Proficient at balancing multiple tasks and setting priorities in a fast-paced environment. Ability to communicate accurately with high attention to detail and maintain confidentiality. Payroll, HRIS and scheduling software experience an asset Customer Service experience an asset. Experience working with multiple collective agreements an asset.

Hours of Work:

Available 7 days per week Flexible hours
Join us in making a

meaningful difference

--bring your expertise to Maple Villa and help shape the future of compassionate, person-centered long-term care. Your leadership can create lasting impacts in our community!

Job Type: Full-time

Pay: $65,000.00-$82,000.00 per year

Benefits:

Company events Company pension Dental care On-site parking Paid time off Tuition reimbursement Vision care
Work Location: In person