Job Description

Job ID: 32249

Job Category: Policy, Planning & Research

Division & Section: Toronto Water, TW Strategic Planning & Workforce Dev

Work Location: MERTON STREET YARD, 275 Merton Street, Toronto, M4S 1A7

Job Type & Duration: Full-time, Permanent Vacancy

Salary: $89,871.60 - $105,578.20

Shift Information: Monday-Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 27-Oct-2022 to 10-Nov-2022

Toronto Water is the City of Toronto division responsible for all aspects of drinking water treatment and supply, wastewater collection and treatment, and stormwater management. The Division's six business sections manage a large number of facilities and assets across the city, including treatment plants, pumping stations, water and sewer mains, laboratories and yards.

As a Business Management Analyst within the Strategic Planning and Workforce Development unit, you can play a key role in delivering on the Division's mandate by providing client-driven, pragmatic and value-added advisory services and support through a diverse range of projects focused on business, technology, financial, policy, operational, performance and risk management solutions.

Reporting to the Senior Analyst, Strategic Planning and Workforce Development, you'll be involved in a wide range of activities and services regarding business and technology planning, process design, project management, continuous business and service improvement, financial and performance measurement, benchmarking, resourcing, feasibility, and strategic recommendations and solutions for management.

A vital analytical and strategic role in the water and wastewater field

Leveraging your considerable strengths as an analyst, you'll initiate and conduct industry and business research and analysis applicable to developments within the water and wastewater field, corporate policies and practices, legislation and initiatives by other levels of government. We'll rely on you to document, map, analyze, design and re-engineer business processes to improve efficiency of operations and programs, and conduct feasibility studies and financial analyses to assess and integrate processes, technologies, and business requirements, and measure the cost and effectiveness of service delivery solutions, projects and programs. You'll also develop and manage strategic business and operational planning activities, such as developing and writing detailed business cases, performance reports, and service delivery plans that support budget and resource allocations and/or recommend changes to programs, policies and procedures.

Building relationships and delivering solutions in a multi-stakeholder environment

Collaborative in approach, you'll shape and define projects and initiatives in consultation with clients and stakeholders to determine the terms of reference, objectives, scope, methodology, activities, schedule, resource requirements, monitoring and performance measurement to be employed. You'll also facilitate, coordinate and support internal and cross-divisional working groups, committees and ad-hoc work teams, in order to improve communications, build and manage co-operative relationships, coordinate efforts, and deliver projects and solutions.

Sharing knowledge and driving best practices

Committed to maintaining an awareness of current trends, practices and directions in both the professional business world and the water and wastewater marketplaces, you'll apply management concepts and techniques, including best practices, and recommend their implementation where appropriate. Through participation in senior-level management meetings, you'll gain a further understanding of the issues impacting Toronto Water, present findings, assess implications and viability of alternatives, and provide recommendations. You'll also liaise and consult with Toronto Water and other City staff to gather sufficient knowledge of City and divisional operations, programs and services to ensure the achievement of objectives, compliance with applicable policies and legislation, and adherence to sound management principles and practices.

Providing results-focused team leadership

Experienced in all phases of project management, you're ready to coordinate and/or provide direction to a team of staff as well as manage assigned projects, ensuring effective teamwork and communication, and high standards of work quality and organizational performance, and promoting accountability and continuous learning. It will also be your job to ensure that project expenditures are controlled and maintained within approved budgets.

KEY QUALIFICATIONS

Among the strengths you bring to the role of Business Management Analyst will be the following key qualifications: * Post-secondary education in business or public administration, a professional discipline or other pertinent field related to the job function, or an approved equivalent combination of education and experience.

• Considerable experience in analyzing and implementing strategic and long-term business planning activities, including researching, developing and writing business plans, business performance reports, and/or service delivery plans in support of policies, programs and recommendations.
• Considerable analytical and implementation experience in assisting large organizations in the areas of organizational design, business and technology planning, process review and modelling, and management structure development, using various management concepts, tools and techniques.
• Considerable experience in all phases of project management, including managing project teams, facilitating and coordinating stakeholders and meetings, developing project scopes and handling competing priorities and multiple tasks concurrently.
• Considerable experience in researching, identifying and developing processes, business and technical requirements, documentation, design and system development.
• A valid Province of Ontario Class "G" driver's licence and ability to obtain and maintain a City Permit.

Given this background, you bring extensive analytical and problem-solving skills, enabling you to perform data analyses and develop creative solutions, options and recommendations for complex operating, technology and service delivery issues in support of decision-making. At the same time, you've developed the communication skills needed to prepare clear, concise written reports, deliver effective presentations, and effectively communicate findings, conclusions and complex information in an understandable way, together with research abilities and familiarity with data extraction and analysis methods and tools.

This is a role for an exceptional negotiator and relationship builder with interpersonal, organizational and conflict resolution skills, able to work in a multidisciplinary environment, demonstrate sound judgment and deal with senior management on complex and sensitive issues, and handle matters of a confidential and/or sensitive nature as it relates to Council and other senior staff.

On a more operational business level, you understand the budget process and various financial systems, and can develop, evaluate, negotiate and administer large-dollar shared services, partnership and/or alternative service delivery agreements, procurement documents (RFP/Q/EI) and contracts. You're also proficient in using spreadsheets, databases and other software tools and applications for presentations and graphics, project management, business modelling, and fiscal and statistical analytical packages.

Lean or Six Sigma and Project Management certification or accreditation will be viewed as an asset.

Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City's . Candidates will be required to show proof of vaccination during the recruitment process.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. . Learn more about the City's .