Job Description

Competition # : 42916Department: Service Nova ScotiaLocation: HALIFAXType of Employment: PermanentUnion Status: NSGEU - NSPGClosing Date: 29-May-24 (Applications are accepted until 11:59 PM Atlantic Time)About UsAt Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Our vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.About Our OpportunityReporting to the Manager, Business Licensing and Compliance, the Licensing Officer (LO) is responsible for all aspects of license administration, including adjudicating renewals and new applications for businesses and individuals under the following seven pieces of legislation: Embalmers and Funeral Directors Act, Cemetery and Funeral Services Act, Mortgage Regulation Act, Consumer Reporting Act, Direct Sellers Registration Act, Collection Agencies Act and the Consumer Protection Act. This includes nine distinct types of business licenses and four different types of individual licenses.The LO performs all facets of licensing to provide efficient client service to businesses and individuals including responding to email and phone inquiries from licensees, their representatives, and the public. The LO responds to questions and complaints about regulatory compliance. The LO participates in processes to review the Acts administered by assisting in the identification and development of changes to legislation and regulations.The LO provides input to the Senior Licensing Officer and the Manager regarding the operation and procedures within Business Licensing unit.Primary AccountabilitiesIn this position you can expect to:

• Manage and approve new license, permit, and registration applications under seven statutes.
• Prioritize effectively to meet service standards while ensuring regulatory compliance.
• Review digital adjudications, coordinate issue resolution, and assist with applicant eligibility for programs.
• Improve processes to support effective program delivery and implementation.
• Assess applicant eligibility for various licenses.
• Review detailed documents such as contracts, trust agreements, criminal record checks, and bonds to ensure compliance with legislative requirements.
• Develop information materials (guides and manuals) related to licensing requirements and procedures.
• Review consumer and business complaints, communicate with stakeholders, and respond to inquiries.
• Coordinate program implementation and assist with program evaluation.
• Identify inspection targets, address complaints, and prepare directives related to regulatory non-compliance.
• Provide licensing and AMANDA system subject matter expertise with Cyber Security and Digital Solutions (CSDS) and the Licensing team.
• Responsible for supporting the implementation of program modernization initiatives such as the implementation of business plan initiatives, new legislation, streamlining licensing requirements, electronic applications and technical changes to the AMANDA platform to make it easier for businesses to interact with government.
• Provide backup support to Sr. LO and respond to licensing and mortgage phone/email inquiries.
• Perform other related duties as required, such as supervision of record retention/disposal, large mailouts, general mail distribution, ordering office supplies, processing financial invoices, and other operational activities.

Qualifications and ExperienceCompletion of a university degree in related training plus three (3) years of related experience or an equivalent combination of training and experience may be acceptable.Experience in a regulatory environment, reviewing interpretation of legislation, and a basic knowledge of business. Understanding of accounting principles and the ability to understand the contents of financial statements.Strong analytical skills and the ability to develop practical solutions to issues resulting from changes in business sector practices. High degree of resourcefulness, initiative, decisiveness, self-reliance, organizational skills and the ability to work with minimal supervision. Well developed writing, verbal, and listening skills.You must be computer literate and have working experience with software programs including Microsoft Office.Ability to interpret, review and understand legislation and apply licensing requirements, assess license applications, and apply legislative provisions to various business sectors, while attempting to elicit the highest level of compliance from companies regulated by the Department.Must be able to assess the workload and focus on the most urgent tasks, as well as respond quickly to changing priorities. Must be always objective in approach and pay attention to detail. A highly developed ability to analyse a large number of business operational circumstances and complex regulatory provisions to achieve compliance is essential.We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.EquivalencyApplicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.BenefitsBased on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a , Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here:What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• Department specific flexible working schedules

Pay Grade: PR 06 - PR 10Salary Range: $1,924.95 - $2,760.42 Bi-WeeklyEmployment Equity Statement:Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.

Government of Nova Scotia