Job Description

Business Interior Specialist

Basic Function:

A Sales Representative at SBI is responsible for generating leads across diverse markets, cultivating new business opportunities, and maintaining long-term relationships with existing clients through regular face-to-face interactions. This role emphasizes delivering accountable, high-quality customer service while actively contributing to a positive team culture. The representative collaborates with support roles to ensure seamless service and promotes a cooperative, results-driven environment.

Specific Responsibilities and Duties:

Lead Generation

Networks extensively for leads (business groups, real estate brokers, local community organizations, industry organizations, etc) Researches for leads through business journals, newspapers, industry periodicals and publications, internet, etc. Cold calls potential clients in person or by telephone, or combination Participates in dealership lead generation programs such as telemarketing, open houses, industry events, etc.; follows up diligently on leads provided by the dealership
Selling

Qualifies leads into potential customers; does thorough needs analysis to understand client's requirements for furniture products and services Makes persuasive presentations to customers on dealership's products and services in person, through written/graphic documentation and electronic means Develops detailed, accurate and professional looking quotes through own effort or in conjunction with dealership personnel (designers, customer service representatives, project managers, etc.) and presents these to the customer in a timely manner Works with service departments to develop service contracts to present to customer when complex services are sold (design, for instance) or for major projects (installation, design, project management) Provides accounting department with timely information for any necessary credit checks
Sale Implementation

Is responsible for setting up the sale so that it can be efficiently managed and administered by the dealership, and the dealership operations and business personnel Accepts responsibility for the accuracy of specifications when entering orders themselves, and reviews specifications for obvious errors when done by others (design, for instance); provides complete, accurate and timely sales order (header data, pricing, contract numbers, etc.) and work order (site and project parameters, installation schedule, etc.) information required for proposal/sales order system Ensures a responsible close of sale by obtaining signed sales orders (and terms & conditions, if appropriate), client purchase orders and deposits as required Stays involved throughout sale implementation to ensure that any bottlenecks or changes in scope are identified and resolved, and that both customer and dealership are satisfied
Customer/Account Interfaces

Is available, responsive and timely to customer inquiries, requests for information and/or quotations, problem resolution, etc. Provides frequent and regular follow-up contact with customer regarding after sale services and information, including customer satisfaction Conducts a professional, cooperative interface with the customer, the customer's employees, and the customer's third party consultants/subcontractors Ensures the customer gets frequent and regular reports on order status, project progress and overall customer activity status Assists accounting in resolving any late receivables or customer credit issues
Goals and Performance

Meets monthly, quarterly and yearly sales, margin and new business goals as set by the dealership and sales manager Provides timely reports on sales forecasts and new leads as required Participates in special sales programs sponsored by the dealership or in conjunction with the dealership's designated furniture manufacturers; attends training sessions as determined by the dealership
Contract Furniture Management

Is knowledgeable of dealership's product lines--product features, application, technical capabilities, specification, etc. Has good understanding of contract furniture management at dealer level--account servicing, project management, order preparation, order management, factory interface, delivery & installation-- including sale's role in those processes and procedures Functions as customer advocate for internal order fulfillment performance and service products Has knowledge of office environment issues (ergonomics, technology integration and use, office productivity, etc.) and general business trends
Job Types: Full-time, Permanent

Pay: $60,000.00-$100,000.00 per year

Benefits:

Dental care Extended health care
Work Location: In person