Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid



The opportunity

Reporting to the Director- Customer Success, CDN Retail Operations, the Business Intelligence Manager plays a key part in supporting the success of Canadian Retail Operations, under the Global Wealth Asset Management (GWAM) Group

As a Business Intelligence (BI) Manager, you\'ll play a critical role in helping Operations teams make data-driven decisions, set objectives, and improve processes and performance. By developing powerful data visualization and analysis tools, you\'ll provide stakeholders with the ability to zoom in and zoom out on the data, uncovering both granular details and high-level trends.

Your expertise in data analytics and visualization, combined with your strong leadership and project management skills, will enable you to harness the power of data to drive growth, optimize operations, and ultimately deliver exceptional value to the customer. You\'ll also be responsible for finding creative solutions to complex problems, always with the customer at the forefront of your thinking.

To succeed in this role, you\'ll need a background in previous data analytics and visualization roles, as well as project management. You should be proficient in data management, architecture, BI tools and possess good communication skills to clearly articulate complex data insights to both technical and non-technical partners. Overall, you should demonstrate a passion for driving growth and delivering exceptional value to the customer.

Responsibilities:

The BI manager is responsible for designing and implementing data models that can be used to analyze data in a meaningful way. This may involve working with data scientists, data analysts, and other members to develop models that can be used to generate insights.

Developing and implementing data visualization tools: The BI manager is responsible for developing and implementing data visualization tools that can be used to communicate insights to partners. This may involve working with executives, managers, and other internal clients to understand their requirements, needs and priorities.

Managing and developing the data governance model, including defining data policies and standards, establishing data ownership, developing data management processes, ensuring compliance with regulations, and developing data training and awareness programs.

The manager is also responsible for developing the analytical tools that will power the performance dashboards. This may involve developing custom algorithms or using pre-built tools to analyze the data and generate insights.

Develop and manage the team\xe2\x80\x99s intake process for enhancement and ADHOC requests. Central point of contact for customers, inside & outside CDN Retail Operations, on relevant data demands.

Based on Customer requirements conduct ADHOC analytics and report requests to be used for performance and business case purposes.

All testing and warranty, associated with the BI team\xe2\x80\x99s work.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

Excellent knowledge of Data Structure, Power BI and Business Intelligence tools.

Strong knowledge of Microsoft Suite Tools (Excel, PPT, Teams, SharePoint, etc.).

Proficiency in database and query language (e.g., SQL) and data analysis.

Proven analytical and statistical competency.

Strong customer engagement skills.

Good communication skills \xe2\x80\x93 both verbal and written.

Strong demonstrated ability using data to create visual stories.

Experience working with low code/ no code tools to develop data solutions including Power tools such as Power Apps, Power Automate, among others - is an asset.

Familiarity with BI tools and techniques to drive improved visualizations and preferred practices.

Understanding of Investments and Securities Operations system (AWD, iFast, DataPhile, Salesforce, etc.) is an asset.

Good teammate with a high commitment to quality work and service.

Ability to collaborate with and influence your partners, build strong relationships, and effectively communicate ideas and recommendations to all levels of the organization (Ability to work directly with senior management).

Ability design, document and manage processes.

Excellent organizational skills.

Take initiative and be innovative: be open to bringing new ideas to the table.

Always looking for ways to make continuous improvements.

Highly motivated and curious.

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you

Values-first culture
We lead with our Values every day and bring them to life together.

Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

Continuous innovation
We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-Hybrid

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including , , , , and . Additional information about John Hancock may be found at .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife