Job Description

Description

Our client is seeking a BI Analyst with Contact Centre (or Call Centre equivalent) experience to design and build Power BI workforce insights dashboard which consolidates HCM data metrics, as part of a centralized reporting platform for multiple contact centers. Responsibilities will include project planning, stakeholder engagement, prototype design, testing, and release.


Must have experience includes: Power BI, DAX, predictive analytics, Azure, Visualizations, Dashboards, and Contact Centre as a service (CCaaS) Solutions.


Resource may work remotely but must be available to be on-site when requested for meetings. Frequency of meeting may be up to 3-4 times per fiscal year.


Actual onsite attendance is negotiable.


Standard Hours of work are 08:15 - 16:30 Alberta time.


Work must be done from within Alberta, due to network and data security issues. Resource is responsible to pay for travel to on-site meetings.

Skills

DAX, SQL, PowerBI, CCaaS

Type

Contract

Experience Required/Mandatory Skills

Direct hands-on experience with a comprehensive set of visualization techniques and features that demonstrate both technical depth and storytelling skill using Power Bi. Experience developing complex measures, calculated columns, advanced time intelligence using DAX (Data Analysis Expressions) in Power Bi Direct hands-on experience in analyzing large complex datasets to perform trend analysis, predictive analytics, and forecasting using Power BI and Azure analytics tools Experience in creating and implementing business intelligence requirements. Experience preparing visualizations, dashboards, and analytical models Experience understanding and developing requirements for analytical projects. Experience with Contact Centre as a service (CCaaS) solutions and understanding of client interaction data is required.

Nice To Have Skills

Experience with dimensional modeling techniques. Experience with PowerBI, PowerView, Microsoft SQL Reporting, and Analytical Services. Experience with relational database modeling techniques. Experience working in a data warehouse/business intelligence or relevant data environment in either a development or support role.

Location

Edmonton/Remote

Work Environment

12 months with extensions

Hourly Rate

Negotiable